Job Overview:
Paul Davis Restoration, a leading provider of restoration services, is seeking a highly motivated and detail-oriented Mitigation Manager. This role is crucial to ensure that water, mold, and fire damage restoration projects are completed efficiently, on time, and within budget while maintaining high standards of customer service. The Mitigation Manager will lead a team of mitigation technicians, oversee project execution, and ensure customer satisfaction from start to finish.
Key Responsibilities:
- Manage and lead a team of mitigation technicians, providing guidance and support to ensure projects are completed according to company standards.
- Oversee water, fire, and mold damage restoration projects from initial assessment through completion.
- Conduct site inspections, assess damage, and develop mitigation plans.
- Ensure compliance with safety regulations and industry standards.
- Maintain effective communication with customers, insurance adjusters, and subcontractors throughout the project lifecycle.
- Monitor project timelines, costs, and resources, ensuring all work is completed on schedule and within budget.
- Train and mentor new technicians on best practices, safety procedures, and customer service.
- Manage inventory of equipment and supplies, ensuring everything is properly maintained and available for use.
- Provide documentation and reports for insurance claims and customer records.
- Work closely with other departments such as reconstruction, sales, and administration to ensure seamless transitions between project phases.
Qualifications:
- Minimum of 3-5 years of experience in water, fire, or mold damage restoration or a related field.
- Previous experience managing teams in a construction, restoration, or service industry setting.
- IICRC certifications in Water Restoration, Fire & Smoke Restoration, and Applied Structural Drying (preferred).
- First Aid/CPR Certification
- Strong understanding of the restoration industry and mitigation techniques.
- Exceptional leadership and problem-solving skills.
- Strong communication and customer service skills.
- Proficiency in project management software and MS Office Suite.
- Ability to work in fast-paced environments and handle multiple projects simultaneously.
- Valid driver's license and clean driving record.
Compensation and Benefits:
- Competitive salary (commensurate with experience).
- Performance-based bonuses.
Pay rate is $55-$65k
Hours: M-F 8a-5p
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results