Mitigation Quality Control Chief

PLEASE NOTE: THIS IS AN INTERNAL JOB POSTING. ONLY CURRENT C&B COMPLETE CLEANING AND CONSTRUCTION EMPLOYEES WILL BE CONSIDERED FOR THIS POSITION. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

For nearly 40 years, C&B Complete Cleaning and Construction has helped Delaware and Maryland residents recover from fire, water, and mold disasters. When disaster strikes, speed, coordination, and logistics matter — and that’s where this role comes in.

We’re looking for a Mitigation Quality Control Chief (QCC) who thrives in fast-paced environments and takes pride in building high-performing teams, maintaining operational standards, and ensuring work is completed the right way every time.

This role plays a critical part in protecting the customer experience, supporting profitability, improving field execution, and driving consistency across mitigation operations. You’ll serve as a coach, auditor, and operational leader who helps ensure our teams deliver safe, compliant, and high-quality work.

This is a great opportunity for someone who enjoys operational leadership, process improvement, coaching field teams, and contributing to a growing organization where standards, accountability, and continuous improvement truly matter.

What makes our team different....

●       The Team - We’re a family-owned company with a great reputation.  We have quarterly events where team members and their families have fun whether a pool party, playing put-put golf, or get-together for a crab feast!

●       Financial Rewards - While “thank you” and recognition are a part of our culture, we also understand the importance of monetary rewards.  Working toward company goals, everyone is eligible to receive a monthly incentive when we hit our goals (and we do!).

●        The Work - Rewarding. When disaster strikes, our customers look to us for support, and your role helps ensure we’re there when they need us most.

●      Commitment to Growth - We, as a company, are growing.  So, it’s important we hold ourselves accountable to growing individually, personally and professionally.  C&B Complete has a company book club, which contributes toward continuous education and learning opportunities for employees.

What you'll be doing:

As the Mitigation Quality Control Chief, you’ll help lead operational quality across our mitigation division, serving as the bridge between field execution, documentation quality, operational standards, and customer experience.

• Coaching Crew Chiefs, Monitoring Techs, and Mitigation Techs on quality and documentation expectations
  
• Identifying gaps in execution and providing real-time feedback and accountability
  
• Reviewing moisture logs, equipment setup, photos, and job documentation for accuracy and completeness
  
• Performing field audits during and after mitigation work
  
• Ensuring compliance with IICRC S500/S520/S700 standards
  
• Ensuring hygienist protocols are followed accurately and passed on the first inspection
  
• Supporting clean, safe, organized, and professional job sites and warehouse standards
  
• Assisting with final walkthroughs and helping support 5-star customer experiences
  
• Monitoring operational trends and identifying opportunities for improvement
  
• Supporting process standardization and continuous improvement initiatives
  
• Providing updates and operational visibility during mitigation operations meetings
  
• Collaborating cross-functionally with operations, estimators, customer experience, and leadership teams
  
• Supporting training and development efforts for mitigation teammates
  
• Other duties and responsibilities as assigned
  

Schedule:

• Full-time position
  
• 4 days a week (8-week rotation between M-Th & T-F)
  
• • Hours: Start Time: 7:15am - End time: 5:45pm
    
  • Understood certain weeks, 50+ hours of work in order to get all work completed on time will be necessary.
    
• Rotate in the Estimator on-call rotation
  
• • Required to go out to all jobs that come in when on-call
    
  • Sign the job & complete appropriate paperwork and make sure the crew is set up for success
    

Requirements

Ideal experience to be successful in this role:

We’re looking for someone who enjoys operational leadership, accountability, coaching, and improving systems and field performance.

Required:

• Must actively be employed by C&B Complete Cleaning and Construction
  
• Mitigation, restoration, construction operations, or field leadership experience
  
• Strong organizational and communication skills
  
• Ability to lead through accountability and follow-through
  
• Strong attention to detail and documentation accuracy
  
• Ability to prioritize and problem-solve in a fast-paced environment
  
• Reliable transportation to and from the office in Frankford, DE
  

Preferred:

• IICRC certifications or working knowledge of S500 standards
  
• Experience coaching or developing field teams
  
• Experience with DASH or restoration management software
  
• Experience in quality control, field auditing, or operational oversight roles
  
• Experience in fast-paced service environments
  

Benefits