Mitigation Team Lead

Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA

Roanoke, VA
30 days ago

Full-time

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Skills

Communication Skillsunmatched
Constructionunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Diversityunmatched
Driver's Licenseunmatched
English Languageunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Housekeeping/Cleaningunmatched
Industry Standardsunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
On Callunmatched
Organizational Skillsunmatched
Physical Demandsunmatched
Problem Solving Skillsunmatched
Quality Controlunmatched
Quality of Careunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Urgent Careunmatched
Vision Planunmatched

Description

Benefits:

Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Mitigation/Remediation Team Lead

Location: Lynchburg, VA
Reports To: Operations Manager or Mitigation Manager

Position Summary
The Mitigation Team Lead is responsible for leading the Mitigation Team to ensure resources are deployed quickly and effectively so Paul Davis customers receive the highest level of urgent care during property emergencies. This role requires close coordination with other functional leaders across the business to ensure the team consistently delivers extraordinary care while serving people in their time of need.

What You'll Do

Lead crews in the successful performance of water mitigation, mold remediation, environmental services, tarping, board-up, and floor cleaning/re-installation services in accordance with Paul Davis and industry standards
Represent the Paul Davis brand with professionalism and pride
Deliver excellent customer service with focus and dedication
Prepare crews each morning through a team huddle so they're ready to handle the day
Meet clients and adjusters on site to resolve issues and provide professional guidance
Re-inspect job sites for quality control
Serve as the point of contact for customer questions or concerns and resolve them promptly
Maintain clean, properly stocked, and organized trucks and company equipment
Support fellow team members and foster positive working relationships across departments
Be accessible by phone and participate in the on-call schedule as needed

What We Offer

Leadership Development: We grow from the inside. If you're determined and motivated, ask about our leadership development initiative to advance your career and explore new opportunities.
Monthly Cross-Training to build new skills
Flexible Scheduling: We're committed to our team's well-being and work with you to balance personal needs with full-time hours.
Paid Training
Health, Dental, and Vision Insurance plus additional employee benefits
Referral Program
Great Culture and Team Dynamic

Qualifications

Required:

High school diploma or equivalent
Previous leadership experience in restoration, construction, or a related industry
Desire to join a world-class team with a positive attitude
Dedication to customer service
Ability to lead individuals from diverse backgrounds
Fluent in English
Valid driver's license with a clean record
Ability to work nights, weekends, and overtime as needed
Willingness to work in emergency or on-call situations, including evenings, weekends, and holidays

Preferred:

1–3 years leading a team in a restoration environment
IICRC certification or equivalent restoration credential
Xactimate Certified
CoreLogic or Next Gear experience
Proficiency with MICA or similar software

Key Competencies

Current knowledge of mitigation techniques, technologies, equipment, and methods
Strong leadership and motivational skills
Sound judgment and documentation skills
Desire to continually learn and grow

Physical Requirements

Ability to communicate with customers by phone and in person
Ability to lift up to 50 lbs occasionally
Ability to safely operate a company vehicle
Comfort working in enclosed spaces

We support and hire Veterans. Paul Davis is an Equal Opportunity Employer.

Numbers & Facts

Location	Roanoke, VA
Job Type	Full-time

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