Sign upLog in

Mitigation Team Lead

Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA

Roanoke, VA

Apply
JOB DETAILS
SKILLS
Communication Skills, Compensation and Benefits, Construction, Customer Relations, Customer Support/Service, Dental Insurance, Diversity, Driver's License, English Language, Health Insurance, High School Diploma, Housekeeping/Cleaning, Inventory Management, Leadership, Lift/Move 50 Pounds, On Call, Organizational Skills, Problem Solving Skills, Quality Control, Schedule Development, Team Lead/Manager, Time Management, Training/Teaching, Urgent Care, Vision Plan
LOCATION
Roanoke, VA
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position:  Mitigation/Remediation Team Lead
Position/Office Location:  Lynchburg, VA
Reports To: Operations Manager or Mitigation Manager
 
Position Summary
The Mitigation Team Lead is responsible to lead the Mitigation Team to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and more urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need. 
 
What does a Paul Davis Mitigation Team Lead do?
  • Ensure the teams successful performance of water mitigation, mold remediation, environmental services, tarping, board up, and floor cleaning/re-installation services in accordance with Paul Davis and industry specifications.
  • Be a great representative of our brand!
  • Focus and dedication to providing excellent customer service.
  • Assist other team members when needed and foster a positive working relationship with other departments.
  • Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
  • Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
  • Re-inspect job sites for quality control.
  • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
  • Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
  • Be accessible by phone and participate, as necessary, in the on-call schedule.
Team Compensation and Benefits:
  • Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
  • Monthly cross-training opportunities to advance your career
  • Flex schedule - at Paul Davis we are committed to our team and their well-being and open to developing flexible schedules that ensure team members get the time they need for personal matters while still being able to work full time.
  • Paid training
  • Access to health, dental and vision insurance, and other employee welfare programs
  • Referral program
  • Great culture and team dynamic
Team Qualifications (Requirements):
  • Desire to join a world-class team and contribute a positive attitude
  • Dedication to customer service
  • Ability to lead others from diverse backgrounds
  • Fluent in English
  • Valid driver's license with a clean record
  • Have the ability to work nights/weekends and overtime, if needed
  • Desire to continually learn new things
Competencies - Knowledge, Skills and Abilities:
  • Current knowledge of mitigation techniques, technologies, equipment and methods
  • Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
  • Strong leadership and motivational skills 
  • Sounds hiring judgement and documentation skills 
Education, Certification and/or Work Experience Requirements:
Required:
  • High school diploma or equivalent
  • Previous leadership experience in restoration, construction, or a related industry
  • Certification in restoration or related field preferred (e.g., IICRC certified)
Preferred:
  • 1-3 Years of leading a team in the restoration environment
  • Xactimate Certified 
  • Core Logic or Next Gear Experience  
  • Fluent using MICA or similar software  
Physical Requirements:
  • Must be able to communicate and converse with customer over the phone and face to face 
  • Occasionally will lift up to 50lbs
  • Ability to safely operate a company vehicle
  • Be comfortable with enclosed spaces 
We support and hire Veterans and we are an Equal Opportunity Employer!
 

About the Company

P

Paul Davis Restoration of Lynchburg, Roanoke, and Southside VA

Resume Resources

Free Resume TemplatesFree Resume Builder