Sign upLog in
See more jobs

MITS Field Engineer

DEX Imaging
  • Cleveland, Ohio
    30+ days ago

    Job Description

    Description

    Join our team as a Field Engineer in our Technology Services line of business.
    The Field Engineer is responsible for all on-site technical work performed at the DEX client site.  The Field Engineer works closely with centralized services (Helpdesk, NOC, Project Engineering) to coordinate tasks that require physical presence where clients have office locations.  This position allows you to exercise high-levels customer service and technical acumen. 
    Job description:
    • Travel to client sites to perform reactive and proactive technical support for clients and end users.
    • Resolving technical issues including, but not limited to:
    • Microsoft Operating Systems
    • Windows Server (2008/2012/2016/2019)
    • Workstation/ Server Hardware
    • Peripheral Devices (including printers, scanners, etc.)
    • Networking – Including Routers, switches, firewalls, cloud and virtualization-based technologies
    • Common Client Server Applications
    • Will be on-call as necessary
    Qualifications:
    • Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
    • Experience resolving technical problems and troubleshooting in a client-server environment.
    • Able to achieve high levels of customer satisfaction and billable/utilization hours.
    • Comfortable articulating in client-facing situations.
    • Experience working in a self-directed, self-paced role; operating under pressure of deadlines and conflicting priorities.
    • Must be knowledgeable and experienced as an engineer with the following technologies:
      • Microsoft-based servers and workstations
      • Active Directory
      • Microsoft Office 365
      • Network firewalls and managed switches
      • SAN Administration
      • Switching and Routing
      • Backup and disaster recovery solutions
      • Cloud-based technologies
      • Virtualization technologies
      • Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.)
      • Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required

    Numbers & Facts

    LocationCleveland, Ohio

    Skills

    • Bill of Materials (BOM)unmatched
    • Cloud Computingunmatched
    • Computer Engineeringunmatched
    • Computer Scienceunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Data Recoveryunmatched
    • Design Documentunmatched
    • Disaster Recoveryunmatched
    • Document Scannersunmatched
    • Establish Prioritiesunmatched
    • Firewallsunmatched
    • Help Deskunmatched
    • Identify Issuesunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Securityunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Officeunmatched
    • Microsoft Product Familyunmatched
    • Network Operations Centerunmatched
    • Network Routersunmatched
    • Network Switchingunmatched
    • On Callunmatched
    • Operating Systemsunmatched
    • Peripheral Hardwareunmatched
    • Printersunmatched
    • Problem Solving Skillsunmatched
    • Project Engineeringunmatched
    • Requirements Managementunmatched
    • Sales/Support Engineering (SE)unmatched
    • Server Hardwareunmatched
    • Server Programming/Applicationsunmatched
    • Statement of Work (SOW)unmatched
    • Storage Area Network (SAN)unmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Time Managementunmatched
    • Virtualizationunmatched
    • Willing to Travelunmatched
    • Windows Server 2008 R2unmatched
    • Workstation Hardwareunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder