MIU - GCC Front Desk Assistant

About the Role

The Front Desk Assistant plays a pivotal role in supporting and enhancing the daily operations of the Guest and Conference Center. This position combines attentive customer-facing service with organized coordination to ensure high-quality experiences for students, staff, visitors, and external partners. The Front Desk Assistant will apply strong communication both verbal and written, customer service, and analytical skills to support service delivery, assist with events and operational logistics, handle data and documentation, and learn and utilize relevant systems efficiently. The role requires a motivated, detail-oriented individual who can solve problems proactively, follow process-driven workflows, and contribute to a welcoming, professional, and service-focused environment aligned with the university's standards of excellence.

Minimum Qualifications

• Associate or bachelor's degree required.
• Strong communication, customer service, and interpersonal skills.
• Strong data-entry accuracy and comfort using digital tools and online systems.
• Ability to understand workflows and follow structured processes.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• Strong knowledge of Microsoft suite (excel, word, outlook, share drive)

Preferred Qualifications

• Master's degree preferred.
• Analytical mindset with the ability to interpret forms, logs, and basic reports.
• Ability to learn new software platforms quickly.

Responsibilities

• Guest and visitors Services
• Provide professional, friendly, and timely support to guests, visitors, and event attendees.
• Address inquiries across multiple channels (in-person, phone, email) with clarity and professionalism.
• Assist with check-ins, registration processes, and visitor orientation.
• Cross-Unit Auxiliary Services Support
• Support the logistical coordination of meetings, workshops, and large-scale events.
• Communicating events need clearly to internal departments such as IT, Facilities Management, and Catering Services.
• Prepare attendee lists, reports, forms, materials, and room setups for each event.
• Monitor event flow, identify issues, and support last-minute operational adjustments.
• Work closely with other teams such as Operations, Facilities Management, and the rest of the GCC team.
• Help gather requirements, communicate updates, and bridge information between teams.
• Participate in meetings to improve processes, tools, and coordination of workflows.
• Enhance processes, tools, and workflow coordination.
• Operational Efficiency & Data Analytics
• Perform accurate data entry, documentation, and tracking for guest and event records.
• Prepare simple reports and dashboards (Excel/Sheets) to support service improvement.
• Assist with scheduling, documentation updates, and maintaining event management tools.
• Organize digital files and ensure guest and event information is properly recorded.
• Project & Budget Management
• Lead special projects aimed at improving service quality and sustainability.
• Oversee project timelines, budgets, outcomes, and technological integrations.
• Manage inventory and equipment maintenance within housing and mailroom operations.
• Quality Assurance & Continuous Improvement
• Collect and analyze customer feedback and service data to identify and implement enhancements.
• Benchmark operations against industry standards to ensure best practices are followed.
• Policy, Compliance & Sustainability
• Develop and enforce policies in line with university, state, and federal standards.
• Integrate ESG (Environmental, Social, Governance) principles into all auxiliary functions.
• Support and contribute to university sustainability initiatives, including the STARS reporting process.

Skills and Competencies

• Excellent written and verbal communication skills.
• Strong customer service orientation and interpersonal effectiveness.
• Attention to detail and accuracy in data management.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Organizational and time-management skills.
• Adaptability and ability to quickly learn new systems and tools.