The SpaceX Hospitality team serves all employees, customers, government partners, potential clients, and/or visitors with everything from snacks to daily meals to full-service events. The Mixologist enhances the overall guest experience across one or more of our beverage service outlets or catering locations by upholding exceptional standards of hospitality. They must possess a deep knowledge of hospitality principles and a solid grasp of food and beverage safety protocols. Collaborating closely with hospitality leadership, this role focuses on crafting unforgettable moments for guests through flawless service, while maintaining rigorous standards and expectations. The Mixologist is empowered to promptly resolve guest concerns or feedback, troubleshoot equipment challenges, apply creative problem-solving, and communicate effectively at all levels. The Mixologist supports SpaceX's mission by upholding exemplary, professional, and welcoming service environments that enhance the productivity and morale of the workforce while ensuring the team is performing to departmental and company standards.
RESPONSIBILITIES:
Execute services and catering/event requests, following detailed schedules and timelines, ensuring absolute guest satisfaction
Support the setup, execution, and breakdown of services/events, including workstations, surrounding areas, dining, work, and storage spaces, ensuring safety and organization
Collaborate with a team to meet time and quality standards set by leadership while working with urgency
Assist in the organization, cleaning, and maintenance of departmental tools, equipment, and bar service areas
Complete daily record keeping, tasks, and opening/closing checklists
Interact professionally with guests, supervisors, and co-workers
Engage with guests through strong customer service, clearly communicating operational expectations, anticipating their needs, and exceeding expectations
Maintain our guidelines of beverage service to support the safety of our guests and follow all food safety/sanitation practices
Prepare drinks, including handcrafted cocktail options, ensuring consistency and compliance with recipe, portioning, and waste control guidelines
Experience with allergen identification and common dietary restrictions
Advanced knowledge of food ingredients, preparations, and styles
Advanced beverage knowledge, including proper wine service
Advanced knowledge of service styles and expectations
Understand and participate in the training of all Hospitality roles and responsibilities, filling in for roles as needed
Communicate directly with vendors for order placement or any subsequent issues with deliveries or product quality
Maintain proper inventory levels of product for beverage operations
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
3+ years of experience in mixology or cocktail preparation
5+ years of food service experience in a customer service role
PREFERRED SKILLS AND EXPERIENCE:
2+ years of leadership experience
7+ years of food service experience in a customer service role
Self-motivated and takes initiative in a dynamic, fast-paced environment
Previous work experience in a high-volume output environment
Previous work experience in team settings
Excellent interpersonal, oral, and written communication skills
Excellent time management skills
Advanced understanding of food safety and sanitation practices