MMIS Operations and Maintenance Analyst (Hybrid)

The Panther Group

Quincy, MA

Apply

JOB DETAILS

SALARY

$64

SKILLS

Agile Programming Methodologies, Analysis Skills, Apache, Application Servers, Atlassian JIRA, Business Analysis, Business Processes, Business Support, Cloud Computing, Command Line, Communication Skills, Cross-Functional, Customer Support/Service, Data Analysis, Data Migration, Data Structures, Database Analysis, Documentation, Enterprise Applications, Financial Reporting, Gap Analysis, Hardware Upgrades, Health Insurance, Healthcare Administration, Identify Issues, Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Internet Application, Linux Operating System, Mail Services, Maintain Compliance, Management of Information Systems/Technology (MIS), Medicaid, Metrics, Microsoft Windows Server, Operational Audit, Operations Security (OPSEC), Oracle Database, Oracle WebLogic Server, Organizational Skills, Performance Analysis, Privacy Controls, Problem Solving Skills, Process Improvement, Production Systems, Project Evaluation, Query Analysis, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, Root Cause Analysis, SOAP (Simple Object Access Protocol), Secure/SSH File Transfer Protocol (SFTP), Service Level Agreement (SLA), Software Administration, Software Design, Software Development Lifecycle (SDLC), Software Patches, Systems Administration/Management, Systems Maintenance, Systems Reliability, Technical Operations, Technical Writing, Test Requirements, Test Tools, Testing, Time Management, Tomcat, Transaction Processing/Management, Unix Operating Systems, Web Server, Web Services, Writing Skills, XML (EXtensible Markup Language)

LOCATION

Quincy, MA

POSTED

1 day ago

We are hiring an Operations and Maintenance Analyst to join our clients Medicaid Management Information System (MMIS) team in the Quincy, MA, area. This is a hybrid position. The O&M Analyst should possess experience working on large-scale integration projects and a strong understanding of Medicaid and/or health insurance business processes. This role manages the day-to-day interface operations and technical requirements of the MMIS system, supporting ongoing data research and analysis efforts. The key responsibilities include planning, developing, and executing interface implementation and data migration activities.

The O&M Analyst will actively participate in MMIS internal projects, contribute to security and privacy standards, and support improvements to the Systems Development Life Cycle (SDLC). The O&M Analyst will be called upon to act as an active member in all phases of the project including gap analysis, requirements gathering, design and development activities, documentation, testing, implementation, and stabilization. The O&M Analyst is expected to work independently and collaboratively with technical teams and business stakeholders; therefore, exceptional communication, coordination, and documentation skills are essential for success in this role.

Candidates must be able to commute to Quincy, Massachusetts, on a hybrid basis.

Please Note: No C2C, Subcontracting or visa sponsorship of any kind is available for this role.

RESPONSIBILITIES

Support and coordinate the day-to-day operations of the MMIS application in a 24x7 production environment.
Monitor applications, interface jobs, batch processes, and system alerts to ensure timely resolution of production issues with minimal business impact.
Analyze and troubleshoot application issues, real-time and batch interface failures, collaborating with cross-functional teams for quick resolution.
Participate in incident bridge calls for high-priority issues, documenting root cause analysis and resolution steps.
Track and report daily system health, job performance, and SLA compliance through operational dashboards and reports.
Maintain and update operational documentation, including issue logs, configuration details, and maintenance procedures.
Assist in scheduling and coordinating planned maintenance activities such as patching, deployments, and hardware upgrades.
Support monitoring tools and alerting systems to proactively detect and respond to performance anomalies or job failures.
Generate and validate MMIS operational and performance reports; support business users with ad-hoc reporting needs.
Review incident and service desk metrics to identify recurring issues and recommend process improvements.
Collaborate with vendors, infrastructure teams, and application owners to troubleshoot and resolve complex technical issues.
Participate in system enhancements, upgrades, and migration activities following SDLC and Agile methodologies.
Communicate production issues, system changes, and maintenance windows to business and technical stakeholders.
Ensure compliance with established operational standards, security policies, and organizational procedures.
Continuously identify opportunities to optimize system reliability, efficiency, and monitoring capabilities.

PREFERRED QUALIFICATIONS:

8+ years IT experience with strong operations and data analysis experience.
Technical knowledge of IT infrastructure, cloud, hosting environments standards.
Strong understanding of Enterprise applications design and architecture
Strong understanding of data exchange mechanisms and data structures.
Experience monitoring alerts and tracking system health metrics to ensure maximum uptime for critical applications.
Proven experience using APM and log management tools (Amazon CloudWatch, Dynatrace or similar) to troubleshoot system errors and monitor transactions.
Foundational knowledge of server environments (Linux/Unix or Windows Server), command-line, server resources, application impact, and performance.
Experience administering enterprise software platforms, web/application servers (e.g., Apache, Tomcat, or WebLogic).
Strong proficiency in writing Oracle, SQL queries to analyze database records, trace data paths, and validate backend fixes.
Strong Knowledge of REST, SOAP Web Services, XML and data exchange.
Experience documenting workflows and managing tracking tickets via platforms like Jira.
Investigate, diagnose, and resolve production system defects, conducting root cause analysis (RCA) on failed processes.
Experience in file exchange mechanisms and protocols like sftp is required.
Prior experience developing requirement documents and technical specifications is required
Experience with web service validations and testing tools like, Postman, SoapUI or similar and defining requirements and testing specifications is required.
Strong health insurance business knowledge with focus on interface designs, data structures and transaction types.
Proficient in business analysis to support all stages of SDLC.
Excellent communication and documentation skills.

EDUCATION AND CERTIFICATIONS:

Bachelors degree or higher in Business, IT or Healthcare Administration, or equivalent work experience.

Pay $60 - $64 / hour W2 depending on experience

#INDIT

About the Company

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1992

WEBSITE

http://thepanthergrp.com

Resume Resources

Free Resume Templates Free Resume Builder