MN Operations Supervisor - FT Days (Onsite)

Job Description

The Supervisor, Operations is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments, and/or programs to meet the needs of physicians, patients, and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation.

Duties and Responsibilities:

• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management.
• Functions as a key resource for staff and physicians in support of these requirements.
• In collaboration with the Operation Manager, develops business and operations plans for assigned areas, programs, and services.
• Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue improvement.
• Maintains facilities by planning space allocations, layouts, and floor moves.
• Arranging for and supervising building maintenance.
• Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer, and disposal of records.
• Maintains equipment by planning equipment procurement and maintenance.
• Evaluating products, service, and warranties.
• In collaboration with department leadership, establishes patient care processes and workflows.
• Assists with the development of procedures that support the quality and timely support patient care services.
• Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas.
• Participates in the design and supports the operational implementation of organizational new workflows, processes, programs, and technologies.
• Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in the provision of clinical services.
• Functions as a key resource for staff and physicians in the utilization of key information systems and technologies.
• Assumes responsibility as practice liaison for the resolution of system-related issues, identification of opportunities for improvement and implementation of key systems and system and workflow improvements.
• Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff.
• In conjunction with the executive and medical leadership, provides direct supervision of physician extenders.
• Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement proficiencies, work assignments, schedules, orienting, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment.
• Partners with appropriate departments in the execution of these duties.
• Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources, and payroll.

Qualifications

• Education: High school diploma/GED required. Bachelors degree or progress toward completion preferred.
• Experience: Three (3) or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience required.