They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.
What You'll Do - You'll Make the Moment
- Partner with stakeholders across the enterprise, including Product, Marketing, Loyalty & CRM, Operations, Customer Experience, Finance, Digital Technology, and external vendors to understand business objectives, challenges, and opportunities.
- Facilitate discovery sessions, stakeholder interviews, requirements workshops, and cross-functional meetings to identify business needs and define solution scope.
- Translate business objectives into actionable mobile requirements, user stories, business rules, workflow diagrams, acceptance criteria, and measurable success metrics.
- Document current-state and future-state workflows, user journeys, business processes, and system interactions.
- Analyze and document impacts, assumptions, risks, dependencies, edge cases, and operational considerations.
- Support the delivery of mobile capabilities that improve guest engagement, satisfaction, convenience, and loyalty.
- Collaborate with UX, Product, and Mobile Development teams to ensure solutions meet business objectives and guest needs.
- Help identify opportunities to improve mobile conversion, retention, app engagement, and customer satisfaction.
- Support enhancements related to Cracker Barrel Rewards, loyalty engagement, reward redemption, promotional campaigns, bonus offers, and customer account experiences.
- Partner with Loyalty, CRM, Digital Marketing, and Product teams to define and document requirements supporting personalized digital experiences.
- Partner with QA and business stakeholders to define test scenarios, review test coverage, support UAT, prioritize defects, resolve requirement questions, and support go/no-go recommendations.
- Support release readiness by confirming requirements coverage, stakeholder alignment, UAT readiness, business process impacts, communications, training needs, and support considerations.
- Support post-launch validation by comparing delivered functionality and performance against agreed success criteria and identifying opportunities for optimization.
- Create and maintain clear documentation for both technical and non-technical audiences, including meeting notes, decision logs, process flows, requirement summaries, readiness materials, and support handoffs
- Bachelor degree in Business Information Systems, Computer Science, Business Administration, or a related field, or equivalent education and experience.
- 1-3 years of experience as a Business Analyst, Product Analyst, Systems Analyst, Product Owner, or similar role supporting web, digital, customer experience, ecommerce, or enterprise technology initiatives.
- Experience gathering and documenting requirements, writing user stories and acceptance criteria, supporting UAT, and working with business and technical stakeholders.
- Experience working with both technical and non-technical stakeholders..
- Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Agile/Scrum certification, Product Owner certification, or related certification preferred but not required.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities
Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program
Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development
Culture of Belonging:Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.