Responsible for operating mobile health unit, registering patients in EMR, validating patient information, insurance coverage verification and ensuring the patient''s experience is best in class. This position may also be responsible for very slight mobile unit maintenance and presentation.
#CB
FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi''s largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by "going where we are called."
Experience:1 year experience in customer service. (Bachelor''s degree or CDL may substitute for experience) 5 years with good driving experience, 2 while operating a commercial vehicle. No more than 2 moving violations in the last 3 years and zero DUI convictions or reckless driving convictions; periodic motor vehicle/driving record checks may be obtained throughout employment.
Education: High School or Equivalent
Special Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in electronic health record during the introductory period.
Licensure: At minimum, Class D (Chauffer''s) Driver''s License
Monitoring/Inspections
- Responsible for monitoring maintenance of OLOL mobile unit. Maintains accurate and timely maintenance repair logs. Also, transports OLOL mobile unit to and from maintenance appointments when indicated by supervisor. Provides documentation of daily trip logs, mileage and other data required for DOTD monthly reports.
- Assists in monitoring, maintaining, and stocking of supplies for mobile unit.
- Perform pre/post trip inspections of the mobile unit as required.
- Keep mobile unit clean and maintained at all times.
- Assists patients and guests on/off mobile unit.
- Assures mobile unit meets regular maintenance schedule.
- Checks unit, water, fuel, oil, and mechanical condition weekly.
Driving Duties
- Responsible for the safe operation of the mobile unit to and from service locations and community events.
- Adheres to all traffic laws.
- Possesses the ability to work independently and is very reliable.
Clinic Operations
- Actively supports clinic, hospital, and health system initiatives related to improvement in the day-to-day operations.
- Accurately and efficiently registers patients in the clinic''s electronic health record and updates as needed; monitors and manages the flow of patients through the clinic utilizing initiative to ensure that the patient experience is best in class.
- Assigns appropriate health plan to patient visit and updates insurance information. Maintains good working knowledge of health plans.
- Performs a variety of routine clerical duties (e.g. handles telephone calls, retrieves files, records data) in a timely and efficient manner.
- Greets patients, family members, and visitors to the mobile unit and escorts from their classrooms to the mobile unit and back in a caring and considerate manner.
- Serves as subject matter expert and "Super user" for processes and procedures in the clinic assisting other staff members to perform job duties accurately and efficiently.
Performance Excellence
- Actively supports the organization''s performance excellence initiatives.
- Performs duties in a manner that results in improved patient outcomes and patients'' satisfaction scores.
- Actively supports the organization''s Culture of Excellence utilizing initiative to make suggestions that would improve the patient''s experience and the environment of care.
- Provides quality training and orientation for other team members when assigned.
Other Duties as Assigned
- Performs other duties as assigned or requested.
- May be required to drive on company business and participate in the fleet safety program.
Monitoring/Inspections
- Responsible for monitoring maintenance of OLOL mobile unit. Maintains accurate and timely maintenance repair logs. Also, transports OLOL mobile unit to and from maintenance appointments when indicated by supervisor. Provides documentation of daily trip logs, mileage and other data required for DOTD monthly reports.
- Assists in monitoring, maintaining, and stocking of supplies for mobile unit.
- Perform pre/post trip inspections of the mobile unit as required.
- Keep mobile unit clean and maintained at all times.
- Assists patients and guests on/off mobile unit.
- Assures mobile unit meets regular maintenance schedule.
- Checks unit, water, fuel, oil, and mechanical condition weekly.
Driving Duties
- Responsible for the safe operation of the mobile unit to and from service locations and community events.
- Adheres to all traffic laws.
- Possesses the ability to work independently and is very reliable.
Clinic Operations
- Actively supports clinic, hospital, and health system initiatives related to improvement in the day-to-day operations.
- Accurately and efficiently registers patients in the clinic''s electronic health record and updates as needed; monitors and manages the flow of patients through the clinic utilizing initiative to ensure that the patient experience is best in class.
- Assigns appropriate health plan to patient visit and updates insurance information. Maintains good working knowledge of health plans.
- Performs a variety of routine clerical duties (e.g. handles telephone calls, retrieves files, records data) in a timely and efficient manner.
- Greets patients, family members, and visitors to the mobile unit and escorts from their classrooms to the mobile unit and back in a caring and considerate manner.
- Serves as subject matter expert and "Super user" for processes and procedures in the clinic assisting other staff members to perform job duties accurately and efficiently.
Performance Excellence
- Actively supports the organization''s performance excellence initiatives.
- Performs duties in a manner that results in improved patient outcomes and patients'' satisfaction scores.
- Actively supports the organization''s Culture of Excellence utilizing initiative to make suggestions that would improve the patient''s experience and the environment of care.
- Provides quality training and orientation for other team members when assigned.
Other Duties as Assigned
- Performs other duties as assigned or requested.
- May be required to drive on company business and participate in the fleet safety program.