Mobile Lab Technician

Title: Mobile Lab Tech

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Elmhurst, IL

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3+month (contract to hire)

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Responsibilities:

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1. Device Receiving, Cleaning, and Inspection:

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· Receive incoming mobile devices (phones, tablets, etc.) from clients or carriers.

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· Clean devices and inspect for physical damage, functionality, and completeness.

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2. Device Deployment and Kitting:

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· Prepare devices for deployment by configuring settings, installing necessary software, and ensuring they are ready for use.

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· Assemble device kits (including accessories, manuals, and SIM cards) for clients.

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3. Staging and Activation:

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· Set up devices with appropriate user profiles, applications, and security settings.

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· Activate devices on cellular networks and troubleshoot any activation issues.

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4. Repairs and Troubleshooting:

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· Diagnose and repair hardware and software issues on mobile devices.

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· Collaborate with technical support teams to resolve complex problems.

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5. Asset Management:

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· Maintain accurate records of all devices in inventory.

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· Track device movements, upgrades, and replacements.

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· Assist with device audits and inventory reconciliation.

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6. Recycling and Disposal:

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· Properly dispose of outdated or non-functional devices following environmental guidelines.

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· Coordinate with recycling partners to ensure responsible disposal.

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7. Client Support:

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· Provide excellent customer service to clients regarding device-related inquiries.

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· Assist with device setup, troubleshooting, and user training.

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Qualifications:

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· High school diploma or equivalent; technical certifications (e.g., CompTIA A+, Apple Certified iOS Technician) preferred.

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· Experience in mobile device repair, deployment, or technical support.

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· Proficiency in using diagnostic tools and software.

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· Strong attention to detail and organizational skills.

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· Excellent communication and problem-solving abilities.

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· Ability to work independently and as part of a team.