Mobile Network Cable Technician

Role Overview

This mobile technician supports network, cabling, and wireless infrastructure across a 2‑hour service radius. The role focuses on field installation, troubleshooting, maintenance, and customer-facing technical support.

Key Responsibilities

• Perform installation, service, upgrades, and repairs for low-voltage cabling (Cat3–Cat6), fiber, communications cabling, and related systems.

• Pull, measure, and route wiring through conduits; complete patching and cross‑connect work (66/110 block).

• Install, configure, and test network hardware including switches, routers, firewalls, Wi-Fi systems, antennas, and related devices.

• Execute complex MAC (Move/Add/Change) requests within defined SLAs.

• Diagnose and resolve cabling and network performance issues; provide break‑fix support.

• Maintain optimal performance of network closets, perform cleanups, switch port optimization, and site surveys.

• Conduct onsite testing (data, voice, security, carrier circuit testing).

• Support UPS/power restoral, water-related issues, and facilities-related tasks.

• Perform preventive and incidental maintenance on wireless and Wi-Fi systems.

• Document work in company systems (time reporting, work orders, materials, SLA requirements).

• Coordinate with NACS Operations teams; communicate status updates to management.

• Respond to emergency calls during or after hours to meet SLAs.

• Transport tools/equipment and attend required meetings, training, and workshops.

• Meet performance targets and KPIs.

Requirements

• Valid driver’s license and reliable vehicle capable of transporting a 6‑ft ladder.

• Smartphone for email/ticketing; laptop proficiency with basic Office 365 (Word, Excel).

• Basic cabling/technician tools; ability to use cable and fiber testers.

• Experience working in communications closets; ability to lift heavy objects safely.

• Knowledge of cable patching, cross‑connect procedures, IP phones, and data networking fundamentals.

• Ability to troubleshoot issues and explain technical concepts clearly to customers.

• Strong interpersonal communication skills.

Experience & Education

• 5+ years in data communications.

• Working knowledge of Cisco phones, switches, routers, and LAN/WAN fundamentals.

• High school diploma or equivalent.