Mobile Service Advisor

at Sutton Ford

Position Summary

Sutton Ford is looking for a highly organized and customer-focused Mobile Service Advisor to support our expanding Mobile Service Department. This entry-level position is ideal for someone looking to start a long-term career in the automotive dealership industry.

The Mobile Service Advisor helps coordinate mobile vehicle maintenance and repair appointments while ensuring excellent communication with customers throughout the service process.

Responsibilities

• Schedule and coordinate mobile service appointments
• Communicate with customers regarding service needs and appointment details
• Prepare and manage repair orders
• Coordinate technician schedules and routing
• Monitor appointment flow and customer updates
• Assist with follow-up communication and customer satisfaction
• Work closely with service management, technicians, and parts personnel
• Help grow the dealership’s mobile service business
• Follow up with Service leads provided by management.

Qualifications

• Strong communication and customer service skills
• Highly organized and detail-oriented
• Comfortable using computers and scheduling systems
• Ability to manage multiple tasks simultaneously
• Professional attitude and appearance
• Automotive experience is helpful but not required
• Valid driver’s license required

What We Offer

• Entry-level automotive career opportunity
• Paid training and development
• Advancement opportunities within the dealership
• Competitive compensation
• Team-oriented work environment
• Employee discounts
• Health and retirement benefits available