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Theodore Robins Ford is seeking a motivated and organized Mobile Service Coordinator/BDC to join our team in Costa Mesa, CA. This role is essential in ensuring smooth communication between customers and our service department, managing appointments, and providing exceptional customer service to enhance the overall customer experience.
Responsibilities
- Coordinate and schedule mobile service appointments efficiently and accurately.
- Act as the primary point of contact between customers and the service department.
- Handle inbound and outbound calls, responding promptly to customer inquiries and service requests.
- Manage service follow-ups, customer reminders, and appointment confirmations.
- Maintain detailed and organized records of service appointments and customer interactions.
- Collaborate with technicians and sales teams to ensure timely service delivery and customer satisfaction.
- Utilize dealership management systems to track and update customer information and service records.
Requirements
- Previous experience in a service coordinator, BDC, or customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency with computer systems and dealership software is a plus.
- Ability to multitask and work effectively in a fast-paced environment.
- Detail-oriented with a customer-focused approach.
Benefits
- Competitive hourly wage of $25.00 - $30.00, paid bi-weekly.
- Opportunity to work with a reputable and established automotive company.
- Supportive and collaborative team environment.
- Potential for career growth and development within the company.
About the Company
Theodore Robins Ford has been a trusted name in the automotive industry, committed to providing outstanding service and quality vehicles to the Costa Mesa community. Our dealership values integrity, customer satisfaction, and teamwork, making us a great place to grow your career.
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We are seeking a detail-oriented and customer-focused Mobile Service Coordinator to join our team at Theodore Robins Ford in Costa Mesa, CA. In this role, you will play a key part in ensuring our mobile service operations run smoothly by coordinating service appointments, managing communication between technicians and customers, and providing exceptional support to enhance the overall service experience.
Responsibilities
- Schedule and coordinate mobile service appointments efficiently to optimize technician availability and customer satisfaction.
- Serve as the primary point of contact for customers regarding mobile service inquiries and updates.
- Communicate effectively with service technicians to ensure timely completion of mobile repairs and maintenance.
- Maintain accurate records of service requests, work orders, and customer interactions.
- Assist in managing service documentation and ensuring compliance with company policies and procedures.
- Collaborate with service managers and other staff to improve mobile service processes and customer experience.
Requirements
- High school diploma or equivalent; additional education or certification in automotive service or administration is a plus.
- Previous experience in a customer service or coordination role, preferably within the automotive or service industry.
- Strong organizational and multitasking skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Proficient with computer systems and scheduling software.
- Ability to work independently as well as collaboratively in a team environment.
Benefits
- Competitive hourly wage of $25.00 - $30.00, paid bi-weekly.
- Opportunities for professional growth and development within Theodore Robins Ford.
- Supportive and dynamic work environment.
- Employee discounts on services and vehicles.
- Comprehensive benefits package available.
About the Company
Theodore Robins Ford is a trusted automotive dealership dedicated to providing exceptional service and quality vehicles to our community in Costa Mesa, CA. We pride ourselves on our commitment to customer satisfaction, integrity, and innovation. Join our team and be part of a company that values your contributions and encourages your professional growth.
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