Mobile Service Coordinator

The Mobile/Remote Service Coordinator is critical to the overall success of

Mobile Service at the dealership.

This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge – Knowledge of Service Advisor functions, knowledge of

dealership operations, customer focused, business acumen, people leader

Qualities – Trustworthy, personable, good communicator, confident, decisive,

organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

• Manage RO Process

- RO creation

• Mobile Service Advisor

- Ensure correct parts

- RO closeout

- Process payment

• Manage Parts Process

- Coordinate with Parts Department to ensure parts availability for repair

- Coordinate with Parts Department to add additional sales opportunity

parts

- Ensure Mobile Service Unit is loaded with needed parts for repairs

- Add parts to the RO as required

- Ensure unused parts are accounted for and added back to inventory

• Schedule

- Coordinate with BDC (where applicable) to ensure Mobile Service Unit

is adequately scheduled

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

• Route

- Utilize Route Optimization to set Mobile Service appointments

• Dispatch

- Dispatch appropriate Mobile Service Unit and Technician for

requested repair

- Determine if repair request is within Mobile Service scope

• Customer Communication Prior to and During Repair

- Confirm customer appointment

- Communicate day of Mobile Service status

• Customer Follow-Up

- Ensure customer satisfaction

• Prospect

- Partner with Fleet staff to solicit Fleet business

• Marketing

- Partner with dealership Marketing Department to promote

Mobile Service