Communication Skills, Customer Satisfaction, Driver's License, Equipment Maintenance/Repair, Inventory Management, Maintenance Services, Schedule Development, Single Sign-On (SSO), Time Management, Water Quality Testing
OVERVIEW: The Mobile Service Technician is responsible for performing mechanical repairs on boats and equipment at off site locations and marinas.
KEY TASKS:
- Perform mechanical repairs on boats and equipment
- Safely operate customer vessel during diagnostic water testing
- Ensure all warranty repairs are completed according to manufacturers and MarineMax guidelines
- Inspect boats, prepare and itemize estimate listing parts and labor
- Complete repair work utilizing service scheduler and SSO's within the established timeframe
- Maintain and secure inventory and tools on company vehicles at all times
- Ensure customer satisfaction by arriving for service calls in a timely manner and presenting a professional picture of MarineMax
- Follow-up with customer to ensure complete satisfaction
- Maintain effective communication with the service and parts departments
- Ensure professional and clean appearance of company vehicles
- Safely operate company vehicle and remain within posted speed limits
- Maintain a safe driving record
- Other duties as assigned
KEY RESULT AREAS:
- Internal/External Customer satisfaction/FANS
- Minimum number of comebacks
- Timely and accurate completion of work
- Professional Appearance of company tools and vehicles
- Error-free work orders
- Effective communication with other MarineMax departments
- MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.