Mobile Upfitting Supervisor and Shop Manager

Emergency Vehicle Shop Manager

This hybrid role encompasses managing both the operational and technical aspects of our upfitting shop while supervising the installation of emergency and specialized vehicle equipment. The ideal candidate will bring leadership, technical expertise, and customer service excellence to ensure smooth workflow, quality assurance, and customer satisfaction.

Key Responsibilities

• Oversee day-to-day shop operations to ensure efficient workflow and adherence to safety standards.
• Manage inventory, including ordering, stocking, and organizing products for emergency vehicle upfitting.
• Implement and maintain shop policies, procedures, and production standards.
• Collaborate with the Director of Operations to optimize labor resources and streamline processes.

• Lead, train, and supervise shop staff and installation technicians, conduct performance evaluations and provide mentorship.
• Schedule employees, resolve staffing conflicts, and address disciplinary issues when necessary.
• Foster a positive work environment, encouraging teamwork and professional growth.

• Work closely with customers to understand needs, provide product selection guidance, and ensure order accuracy.
• Respond to inquiries and resolve issues related to emergency vehicle builds.
• Train customers in vehicle operations and maintain long-term client relationships.

• Interpret wiring schematics, manufacturer manuals, and installation instructions.
• Install, troubleshoot, and repair automotive and emergency equipment on vehicles, including electrical systems (12V and 24V), genset systems, and securing components.
• Stay updated on industry trends and provide informed recommendations.
• Perform quality control checks to ensure compliance with safety and product standards.

Qualifications

• High school diploma or GED Certificate required
• Minimum of 5 years in supervisory roles within automotive or emergency vehicle industries.
• Strong knowledge of 12V systems, electrical troubleshooting, and maintenance.
• Proficiency in Microsoft Office and shop management tools.
• Ability to route, splice, and solder wiring/cabling.
• Exceptional interpersonal and communication skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Customer service-oriented with a focus on quality and satisfaction.
• Valid Driver's License required.

Certifications Requested

• ASE (A6 Electrical Systems), Whelen Master Technician, EVT, MECP, OSHA Safety, and Forklift Safety preferred.

Why Join Us?

• Be part of a forward-thinking team committed to innovation and excellence in security solutions.
• Competitive salary and benefits package, including medical, dental and vision insurance, paid time off, paid holidays and a 401(k) plan.
• Opportunities for ongoing training and professional development.
• Work on a variety of challenging and impactful projects in different industries.
• Career growth potential within a rapidly expanding company.