Mobility Area Manager

Hertz

South San Francisco, California

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JOB DETAILS

SALARY

$80,000

LOCATION

South San Francisco, California

POSTED

30+ days ago

Job Description:

The objective of the Mobility Area Manager role is to manage the success and operations of the Managed Fleet business for San Francisco. The role of the Area Manager will be to manage end to end phases of the program. This includes managing day to day operations, responsibility for hitting key metrics of drivers, end-to-end ownership of the employee lifecycle from hiring, training, coaching and discipline, and supporting the launch of additional locations within the market. The success of the Managed Fleet program is contingent on effectively attracting, managing, and retaining a part-time workforce.

A Day in the Life:

The Area Manager is responsible for ensuring the successful operation of their locations in San Francisco. This includes launching new sites as it becomes necessary.

What You’ll Do:

Oversee daily Mobility Solutions operations, ensuring each location meets key performance metrics for efficiency, compliance, safety, and customer satisfaction.
Manages all operational aspects of the market, ensuring the location and employees are maintaining vehicles, location is prepared for each day’s business and properly staffed for all shifts.
Tracks and analyzes key performance indicators (KPIs) of their market such as vehicle utilization, driver efficiency, on-time performance, and customer satisfaction. Ensures compliance with company policies, safety regulations, and local laws, taking corrective action where necessary.
Continuously evaluates staff performance and identifies development opportunities.
Ensure adherence to Mobility Solutions safety standards and local regulations using telematics, cameras, and safety scorecards.
Complete performance reviews with all Location Managers, discussing strengths and development opportunities
Hold weekly meetings with Location Managers to keep employees motivated and informed about business operations
Conduct Monthly Business Reviews with Location Managers to ensure KPI knowledge
Maintain an environment of positive employee relations
Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel.

What We’re Looking For:

Bachelor’s Degree preferred
Minimum of five (5) years of management experience in a customer-focused environment preferred
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence and motivate leadership and drivers to hit key targets. This includes driving behavior, KPIs related to on app time and employee retention.
Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
Commitment to continuous improvement
Some knowledge of employment and labor laws
Ability to manage multiple priorities
Ability to work in a fast-paced environment
Excellent communication and presentation skills
Strong relationship building skills
Develop and lead high performing team
Ability to work in a rapidly changing environment with a solution-based mindset.

What You’ll Get:

The salary for this role is $80,000 annually
Bonus: Eligible, up to 25%
Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About the Company

Hertz

Hertz is the largest worldwide airport general use car rental brand, operating from approximately 10,090 corporate and licensee locations in approximately 145 countries. Our Dollar and Thrifty brands have approximately 1,400 corporate and franchise locations in approximately 75 countries. Hertz is the number one airport car rental brand in the U.S. and at 130 major airports in Europe. Hertz is an inaugural member of Travel + Leisure's World's Best Awards Hall of Fame and was recently named, for the thirteenth time, by the magazine's readers as the Best Car Rental Agency. Hertz was also voted the Best Overall Car Rental Company in Zagat's 2013/14 U.S. Car Rental Survey, earning top honors in 14 additional categories, and the Company swept the global awards for Best Rewards Program and Best Overall Benefits from FlyerTalk.com. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, and unique cars and SUVs offered through the Company's Adrenaline, Prestige, Green Traveler, and Dream Car Collections, also set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation and operates the Hertz 24/7TM hourly car rental business. The Company also owns a leading North American equipment rental business, Hertz Equipment Rental Corporation, which includes Hertz Entertainment Services. More information about the Company can be found at www.abouthertz.com.

Learn more about Hertz by visiting www.hertz.com

Hertz is an Equal Opportunity Employer.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Travel, Transportation and Tourism

FOUNDED

1918

WEBSITE

http://www.hertz.com

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