AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion. The Model Busser/Food Runner, Altair is responsible for ensuring excellent guest service standards are met while staying in compliance with and enforcing all applicable SNHD requirements. The ideal candidate has experience in a fast-paced, high-energy environment and is passionate about providing polished, attentive service in a luxurious and upscale lounge setting. The Model Busser/Food Runner should have an extensive knowledge of health code, elevated customer service, and the importance of maintaining exceptional presentation standards. The Model Busser/Food Runner is responsible for supporting the bar and front-of-house team while helping create a seamless, refined, and memorable guest experience and upholding the highest of AREA15 and Altair’s standards at all times. RESPONSIBILITIES AND DUTIES: - Clear, clean, and reset tables promptly to maintain Altair’s elevated presentation standards
- Deliver food and beverage orders accurately and promptly from kitchen/bar to guest tables
- Support FOH team members with table maintenance, restocking, and guest needs throughout service
- Maintain cleanliness of dining and lounge areas, including floors, surfaces, and service stations
- Communicate proactively with kitchen, bar, and floor staff to ensure smooth service flow
- Assist with setup and breakdown of the venue for service and events
- Pose for pictures, in uniform or designated (logo) apparel, for promotional activities.
- Participate and dress up in costumes for events, movie showings, and/or themed parties.
- Participate and appear in marketing, publicity, or media materials.
- Assist with general service as assigned. Inspect and maintain assigned area. Support and maintain bartenders with a stocked bar or service well.
- Adhere to company specific safety policies at all times.
- Communicate food orders or changes to chef and staff throughout shift.
- Consistently delivers exceptional service to every visitor while interacting in a professional manner maintaining dialogue with all visitors while upholding a warm, positive, and friendly persona always.
- Set up the venue for full operation, ensure all supplies, product, and tools are fully ready for operations.
- Must communicate effectively with all levels of employees and visitors. Ability to stay organized, handle various projects at one time, follow up and make accurate decisions.
- Use the equipment such as a bar cart or a hand pallet jack to lift and transport items, such as kegs, garbage, ice, and pallets that could weight up to 400 lbs. or more during the shift
- Inspect and maintain assigned area, including taking count for inventory, restock necessary product and supplies.
- Sort bottles and break down cardboard for recycling.
- Maintain a clean and hygienic workstation in accordance with SNHD standards.
- Provide an accurate inventory count of product prior and at the end of every shift.
- Requires the ability to follow instructions and work within a team environment.
- Initiate and maintain an upbeat environment on a consistent basis.
- Flexibility to perform other job-related tasks also must complete other duties as deemed necessary by management.
- Must be self-motivated and willing to learn.
- Be a brand advocate by providing visitors with accurate information regarding our venues, menus, and pricing.
- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention.
- Respond to guest concerns/complaints and correct errors or resolve complaints with a positive attitude.
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
- Ability to maintain composure and stay focused. Ability to maintain a high level of integrity.
- Demonstrate ART! (AREA15's service standards) in every guest interaction.
- Adhere to department and company policies and procedures.
- Work various shifts, including nights, weekends, and holidays.
- Perform other work-related duties as assigned.
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