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Monitoring Engineer / AIOps Engineer

PEAK Technical Staffing

Washington, DC

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JOB DETAILS
SALARY
$56.38–$67.39 Per Hour
SKILLS
Americans with Disabilities Act (ADA), Artificial Intelligence (AI), Automation, Computer Servers, Configuration Management, Data Analysis, Data Collection, Data Visualization Tools, Event Correlation, Event Management, Flexible Spending Accounts, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Response, Leadership, Lift/Move 25 Pounds, Linux Operating System, Microsoft System Center Operations Manager (SCOM), Microsoft VBScript (Visual Basic Script) Scripting Language, Microsoft Windows Operating System, Nagios Monitoring Tool, Operating Systems, Operational Support, Performance Analysis, Performance Tuning/Optimization, Reporting Dashboards, Root Cause Analysis, SNMP (Simple Network Management Protocol), Scripting (Scripting Languages), ServiceNow, Systems Reliability, Technical Leadership, Technical Support, WMI API (Windows Management Instrumentation), Windows PowerShell
LOCATION
Washington, DC
POSTED
4 days ago

We are seeking an experienced Monitoring Engineer / AIOps Engineer to support enterprise IT operations in a 24x7 environment. This role will focus on monitoring, event management, and performance optimization across a complex infrastructure using tools such as OpenText Operations Bridge, SiteScope, and Microsoft SCOM.

The ideal candidate will have strong expertise in monitoring platforms, ITIL processes, automation, and data-driven performance analysis, with the ability to improve system visibility and reliability.

Key Responsibilities:

  • Support and manage a unified Configuration Management Database (CMDB)
  • Collect, analyze, and aggregate data to support ITIL processes (incident, event, problem, capacity, availability, and demand management)
  • Configure, maintain, and optimize monitoring dashboards for infrastructure health and performance
  • Assess and enhance monitoring capabilities to provide accurate, actionable alerts
  • Deploy and manage Management Packs, connectors, and monitoring policies
  • Perform event correlation and filtering to reduce noise and improve incident response
  • Integrate data from monitoring tools such as OpenText OBM, SiteScope, and Microsoft SCOM
  • Conduct proactive monitoring, root cause analysis, and implement preventive measures
  • Create intuitive dashboards and reports for system performance and service status

Required Qualifications

  • Minimum 7+ years of relevant experience in monitoring, systems, or infrastructure engineering
  • At least 2+ years of experience with OpenText tools (Operations Bridge, SiteScope, Optic, AIOps)
  • Strong knowledge of multi-vendor server operating systems (Windows/Linux)
  • Experience with monitoring protocols such as SNMP and WMI
  • Hands-on experience with scripting (PowerShell, VBScript, or similar)
  • Experience managing large-scale environments (250+ hosts / 3000+ sensors)
  • Experience with monitoring tools such as SCOM, Zenoss, PRTG, Zabbix, or Nagios
  • Strong understanding of monitoring across servers, storage, databases, networking, and applications

Preferred Qualifications

  • Experience supporting 24x7 operations environments
  • Experience leading troubleshooting efforts or acting as a technical lead during outages
  • Strong background in automation and alert-to-ticket workflows
  • Experience integrating monitoring tools with ServiceNow
  • Solid understanding of ITIL/ITSM frameworks (incident, capacity, availability, demand management)
  • ITIL Certification (Foundation or higher) preferred
  • Experience creating executive-level dashboards and performance reports
  • Experience with data visualization and analytics tools

Work Environment

  • Full-time onsite role in Washington, DC
  • Fast-paced, mission-critical federal environment supporting enterprise IT operations
Benefits PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws. Equal Opportunity Employer (EEO) PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply. Americans Disabilities Act (ADA) The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, andlifting upto 25 pounds, with or without reasonable accommodation. Candidate Privacy To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://peaktechnical.com/privacy-policy/and https://peaktechnical.com/ca-residents-privacy-rights/ AI Recruiting Disclosure We use AI-assisted tools to help review applications and compare your experience to job requirements, but all hiring decisions are made by human recruiters. You may request a human-only process or opt out of automated communication at any time. Required notices and our latest bias audit are available on our website: www.peaktechnical.com/ai-disclosure.

About the Company

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PEAK Technical Staffing

For over 50 years, PEAK has excelled in providing comprehensive staffing and workforce solutions. We go beyond traditional staffing to offer a holistic, on-demand workforce model, addressing every facet of your workforce needs.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
http://www.peaktechnical.com

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