Monitoring Systems Coordinator

ARK Systems has an IMMEDIATE OPENING for a Monitoring Systems Coordinator. UP TO $3,000 SIGN-ON BONUS!

Summary:

Transition from the field to a technical operations role.

ARK Systems is seeking an administrative individual experienced in alarm or low-voltage technology who wants to move into an office-based technical position supporting alarm monitoring operations. This role is ideal for someone with hands-on alarm installation or service experience who understands signals, communicators, and system setup, and is ready to apply that expertise behind the scenes.

Key Responsibilities:

Alarm System Activation & Signal Verification

• Activate newly installed alarm systems with our central monitoring station.
• Coordinate with field technicians to verify alarm, supervisory, and trouble signals during system commissioning.
• Troubleshoot signal communication issues between installed systems and the central station.
• Prepare and distribute alarm registration and documentation required for local jurisdictions
• Strong attention to detail and documentation

Monitoring Account Setup

• Configure new accounts into the central station database
• Proficient with Microsoft Office Suite and similar software
• Configure new monitoring accounts within the company database.
• Maintain system details including panel types, zones, and contact information.
• Update, modify, or terminate monitoring accounts as systems change.

Technical Support for Monitoring Operations

• Knowledge of common alarm platforms or panels preferred
• Work with installers and service technicians to resolve monitoring communication issues.
• Coordinate with central station personnel to ensure accounts are programmed and functioning correctly.
• Review signal activity and address communication or testing issues.

Operations & Process Support

• Review system test reports and follow up with customers when required.
• Assist with monthly monitoring account reconciliation.
• Help improve workflows and processes to support efficient monitoring operations.

Required Skills/Abilities:

• Office administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience.
• Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems
• Good oral/written communication skills
• Ability to work in a high volume/fast-paced environment and handle multiple tasks.
• Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
• Positive and respectful attitude. Strong customer relations knowledge.
• Able to maintain good working relationships with management staff, employees and customers.
• The ability to learn and comprehend technical concepts as they relate to the security and life safety industry

Education and Experience:

• Proficiency in MS Office.
• Proficiency in working with Computerized Software of a various type
• 2+ years of related clerical experience.
• Industry specific technical knowledge/ formal training a plus

Physical Requirements:

• Must be able to lift to 25 pounds at a time.

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