Monitoring Tools Engineer ? Operations

WWT is seeking a Monitoring Tools Engineer to support the stand up, configuration, deployment, and Day 2 operations of a portfolio of more than 20 monitoring tools. This is an operations engineering role and is best suited for candidates who enjoy hands on support, troubleshooting, infrastructure deployment, and continuous operational improvement.

This position is based in Warren, Michigan. The schedule is primarily three days onsite. Flexibility for up to five days onsite and adjusted working hours may be required to support deployment schedules.

• Provide Day 2 support across more than 20 monitoring platforms, including Cisco Catalyst Center and other network monitoring tools, while learning established operational procedures and processes.
• Stand up and configure servers and laboratory environments, including ISO deployment, network configuration, operating system installation, and software deployment.
• Perform physical infrastructure activities including server installation, cabling, wiring, and IP address configuration.
• Support system administration functions such as user provisioning and device onboarding within monitoring and management platforms.
• Partner with senior engineers to follow documented procedures and progressively assume greater ownership of operational activities, ticket handling, and issue resolution.
• Create and maintain detailed technical documentation using OneNote, Outlook, Google Docs, and Google Workspace tools.
• Develop work plans and deployment documentation to support communication and coordination with manufacturing plants and remote sites.
• Complete deployment request forms and support implementation planning activities.
• Assist with troubleshooting, operational support requests, and ongoing platform maintenance as responsibilities expand over time.
• Work independently while conducting technical research and documenting findings and solutions.

Required Qualifications

• CCNA certification
• Working knowledge of networking fundamentals including cabling, switching, routing, NetFlow, Quality of Service, IPv6, DNS, IP addressing, and routing configuration.
• Hands on experience with Cisco Catalyst Center and network or systems monitoring platforms.
• Experience supporting Linux and Windows operating systems.
• Strong documentation skills with the ability to create clear technical procedures and knowledge transfer materials.
• Ability to work independently and perform self-directed technical research.
• Strong organizational skills and the ability to manage changing priorities and aggressive timelines.
• Comfortable performing physical infrastructure tasks in addition to software and systems configuration activities.

Preferred Candidate Profile

• Operations focused engineer with a strong desire to learn and grow within a complex monitoring environment.
• Detail oriented professional who values accurate documentation and process adherence.
• Comfortable working in a fast-paced environment where procedures and responsibilities evolve over time.
• Demonstrated ability to learn through hands on experience and mentorship from senior team members.