Job Description
Position Summary:
The Mortgage Loan Servicing Clerk supports the Rural & Housing Loan Servicing team by performing administrative, operational, and customer service functions related to loan servicing, insurance tracking, loss claims, and account research. This role is responsible for maintaining accurate loan records, processing transactions, coordinating correspondence, and ensuring compliance with Single Family Housing Guaranteed Loan Program (SFH-GLP) regulations, policies, and procedures. The ideal candidate is detail-oriented, organized, and capable of handling high volumes of data entry, research, and customer communication.
The Mortgage Loan Servicing Clerk supports the Rural & Housing Loan Servicing team by performing administrative, operational, and customer service functions related to loan servicing, insurance tracking, loss claims, and account research. This role is responsible for maintaining accurate loan records, processing transactions, coordinating correspondence, and ensuring compliance with Single Family Housing Guaranteed Loan Program (SFH-GLP) regulations, policies, and procedures. The ideal candidate is detail-oriented, organized, and capable of handling high volumes of data entry, research, and customer communication.
Free company paid parking!
Key Responsibilities:
- Procure information from insurance companies via telephone and maintain updated insurance records.
- Process loan servicing tasks including posting payments and payoffs in LoanServ.
- Update insurance information and issue payments to insurance companies as needed.
- Prepare UPS labels and coordinate overnight mailings.
- Work and import correspondence into the Electronic Customer File.
- Prepare and document global system notes in LoanServ and Sagent.
- Prepare payoff quotes and support payoff processing.
- Research loan accounts and provide resolutions, analysis, and updates to management and customers.
- Perform data entry, image documents, and maintain organized electronic records.
- Process skip trace information to support account servicing.
- Provide administrative and operational support for the Single Family Housing Guaranteed Loan Program (SFH-GLP).
- Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
- Support loss claim projects and process all related subtasks for the SFH Claims Branch.
- Provide lender/servicer customer service support via phone and email regarding account inquiries.
- Answer incoming calls, return voicemails, respond to status requests, and manage email correspondence.
- Initiate tasks in the imaging workflow from the centralized SO SFH-G lender email account for SCB and SSB.
- Ensure all calls and emails from centralized communication channels are handled in accordance with service standards.
- Process Chapter 13 and Chapter 7 bankruptcy cases, including maintaining 410A bankruptcy history documentation.
- Prepare case files for legal vendors and assist with documentation required for legal services.
- Review loan cases and provide recommendations regarding acceleration actions.
Qualifications:
- High school diploma or equivalent required; associate degree preferred.
- 3+ years of administrative, mortgage servicing, loan operations, or financial services experience preferred.
- Experience with loan servicing systems such as LoanServ, Sagent, or similar platforms is a plus.
- Familiarity with mortgage insurance tracking, bankruptcy processing, or loss claims preferred.
- Strong data entry and documentation skills with a high level of accuracy.
- Ability to manage multiple tasks, prioritize workload, and meet deadlines.
- Strong problem-solving and account research skills.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office and comfortable learning new systems.
- US Citizen or Perm Resident
- Background Check is required.
Numbers & Facts
| Location | St. Louis, Missouri |
| Industry | Management Consulting Services |
| Salary | $21.17–$24.50 |
| Company Size | 100 to 499 employees |
| Year Founded | 2006 |
| Website | http://www.11thhourservice.com/ |
About Company
11th Hour Service was founded in 2006 by two Veterans, and alumni of Big 4 and large multinational consulting firms. Originally established as an executive head hunting and staffing firm – 11th Hour Search – our team developed a unique, proactive, and swift proprietary talent identification process.
A few years later the firm transitioned to an advisory firm – 11th Hour Service. We leveraged our previous experience and quickly became the go-to firm to provide top talent to be procurement ready, even in the 11th Hour.
11th Hour Service started in the Audit Readiness world of DoD and has blossomed into a full scope risk advisory firm, with specialties in Financial Management, Enterprise Risk Management, Data Analytics, and Human Capital. This unique set of capabilities has allowed us to support some of the largest IDIQs and BPAs in the Federal government and provide the best solutions and resources to our clients with quick deployment times that rival that of the Special Forces.
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Bankruptcyunmatched
- Bankruptcy Proceduresunmatched
- Claims Processingunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Data Entryunmatched
- Detail Orientedunmatched
- Document Imagingunmatched
- Documentationunmatched
- Email Management/Administrationunmatched
- Establish Prioritiesunmatched
- Financial Servicesunmatched
- GLP (Good Laboratory Practices)unmatched
- High School Diplomaunmatched
- Insuranceunmatched
- Legalunmatched
- Legal Documentsunmatched
- Loan Operationsunmatched
- Loan Processingunmatched
- Loan Reviewunmatched
- Loan Servicingunmatched
- Loansunmatched
- Mail Processingunmatched
- Maintain Complianceunmatched
- Microsoft Officeunmatched
- Mortgage Insuranceunmatched
- Mortgage Lendingunmatched
- Mortgage Servicingunmatched
- Multitaskingunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Record Keepingunmatched
- Regulationsunmatched
- Research Skillsunmatched
- Resolve Customer Issuesunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Transaction Processing/Managementunmatched
- United States Citizenunmatched
- Writing Skillsunmatched
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