Apache Cassandra, Communication Skills, Corporate Policies, Customer Relations, Customer Service Systems, Customer Support/Service, Detail Oriented, Documentation, Escrow, Escrow Services, High School Diploma, Loan Servicing, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Mortgage, Mortgage Regulations, Mortgage Servicing, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Time Management, Writing Skills
Mortgage Customer Service
LHH Recruitment Solutions is working with a well known organization in Albuquerque who is in search of a customer service representative to join their team.
This is an excellent opportunity for someone with mortgage servicing or escrow experience who enjoys building relationships, resolving customer inquiries, and supporting homeowners throughout their mortgage journey.
Responsibilities
- Serve as the primary point of contact for customers via phone and email regarding mortgage accounts.
- Respond to inquiries related to mortgage payments, escrow accounts, loan servicing, and account maintenance.
- Research and resolve customer concerns while providing timely and accurate information.
- Process customer requests and update account information within internal systems.
- Assist with escrow-related questions, payment applications, and loan servicing activities.
- Maintain detailed and accurate documentation of customer interactions.
- Collaborate with internal departments to ensure prompt issue resolution.
- Ensure compliance with company policies and mortgage servicing regulations.
- Deliver a professional, courteous, and customer-focused experience with every interaction.
Qualifications
- High school diploma or equivalent
- Previous customer service experience in a professional office environment required.
- Mortgage servicing or escrow-related experience strongly preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage a high volume of customer interactions.
- Proficiency with Microsoft Office, including Outlook and Excel.
- Ability to learn new systems quickly and work effectively in a fast-paced environment.
- Professional demeanor with strong problem-solving skills.
What They Offer
- Competitive pay of $20.00/hour
- Monday through Friday schedule with evenings and weekends off
- Stable, fully onsite work environment
- Opportunity to grow your career within the mortgage industry
- Collaborative and supportive team culture
Interested? Apply now!
Pay Details: $19.00 to $20.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.