Administrative Skills, Customer Support/Service, Escrow, Insurance, Insurance Documentation, Mortgage, Time Management
The Mortgage Customer Service Representative assists in the Escrow area by performing the following duties. Review and update escrow and non-escrow Hazard information to agree with insurance documents in the Insurance Workflow Queue. Respond to and manage incoming customer and vendor inquiries through the call queue in a professional and timely manner. Receives payment of insurance premiums from escrow accounts. Review insurance losses according to investor guidelines for endorsement or loss account set-up. Performs various clerical duties, including the filing and correspondence in the appropriate loan files. Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. PIa626751b16d4-25448-410766195c143e31-5e48-4549-b638-05792d185386I
Iowa Bankers Mortgage Corporation