Mortgage Loan Closing Manager

The Mortgage Loan Closing Manager is responsible for overseeing all residential mortgage loan closing and post-closing functions, ensuring timely, compliant, and accurate loan settlement and delivery. This role provides strategic leadership to closing and post-closing teams while serving as a key operational partner to origination, secondary marketing, compliance, legal, and servicing. The Mortgage Loan Closing Manager is accountable for regulatory compliance, investor requirements, quality control, process improvement, and risk mitigation across the loan life cycle from clear to close through purchase, shipping, and final loan certification.

Responsibilities:

• Lead and develop high-performing Closing and Post-Closing teams
• Establish operational strategy aligned with the Bank’s mortgage growth, risk, and customer experience objectives
• Drive a culture of accountability, continuous improvement, and regulatory excellence
• Partner with Executive Leadership on staffing models, workflow optimization, and technology enhancements

Closing Operations

• Oversee end-to-end loan closing processes for all residential products, including conventional, jumbo, and portfolio loans
• Ensure accurate preparation and execution of closing documents in compliance with federal, state, and investor requirements
• Maintain strong relationships with settlement agents, attorneys, title companies, and notaries
• Monitor closing turn times, funding accuracy, and customer satisfaction metrics

Post-Closing & Investor Delivery

• Manage post-closing review, trailing document clearance, loan certification, and investor delivery
• Ensure timely and accurate loan purchase by private investors
• Oversee collateral management, custody, and imaging processes
• Resolve post-closing deficiencies, suspense conditions, and purchase exception issues

Compliance & Risk Management

• Ensure full compliance with all applicable regulations, including TRID, RESPA, TILA, HMDA, ECOA, and state-specific requirements
• Partner with Compliance, Legal, Internal Audit, and Risk teams on audits, examinations, and issue remediation
• Implement and maintain strong internal controls to minimize operational, regulatory, and reputational risk
• Review and update policies and procedures to reflect regulatory and investor changes

Quality Control & Reporting

• Monitor and analyze key performance indicators, defect rates, and investor findings
• Identify trends and root causes, implementing corrective and preventive action plans
• Provide regular reporting and executive-level updates on pipeline status, risks, and performance

Minimum Education and /or Certifications:

• Bachelor’s degree or equivalent experience
• A combination of education, training, and experience may be substituted when competency in the role is demonstrated.

Minimum Work Experience Requirements:

• Ten or more years of residential mortgage operations experience with significant focus on closing and post-closing
• Five or more years of leadership experience managing multi-level teams
• Strong knowledge of mortgage regulations, investor guidelines, and secondary market delivery
• Proven experience in a bank or regulated mortgage environment
• Prior senior management experience preferred
• Experience with multiple investors and complex product offerings preferred

Technical and/or Essential Knowledge:

• Experience with multiple investors and complex product offerings
• Experience with Meridianlink Mortgage (preferred)
• Strategic and operational leadership
• Regulatory and risk management expertise
• Strong analytical and problem-solving skills
• Excellent communication and executive presentation skills
• Ability to manage change in a fast-paced, deadline-driven environment
• Collaborative, partnership-oriented leadership style

• Assure the accuracy of loan delivery and completeness of each loan file
• Assure accuracy of loan delivery and completeness of loan file
• Provide remote loan closing services
• Perform loan filing/scanning duties
• Ensure documentation is moving quickly for purchase of loan
• Help coordinate day-to-day loan purchase and origination operations and the loan accounting processes
• Ensure no changes to loan documents were made at closing without approval per loan policy
• Navigating the entire loan process with the clients
• Set up and ongoing maintenance of loan files
• Perform all aspects of system loan reversals and maintenance
• Prepare loan closing and funding, per company guidelines
• Create Member Business loan files containing all required documentation, ensuring that all loan documents are identified
• Resolve customer payment disputes and other loan related issues
• Notify appropriate individuals of any discrepancies found on loan files
• Enter new loan request(s) - terms of loan, collateral,guarantors, purpose, and additional information
• Maintain reporting on assigned loans regarding loan status, actions taken in loan processing, outstanding items needed for approval and/or loan closing, while offering solutions to clear obstacles
• Organize and maintain the electronic storage of loan file contents
• Package a loan file to facilitate document preparation and closing
• Processing and coordinating applicable documentation
• Coordinate applicable documentation to complete a consumer loan transaction from initial application to loan closing