Mortgage Loan Officer - Richmond Area

Job Description:

PRIMARY FUNCTION:

The Mortgage Loan Officer proactively solicits prospective mortgage clients and new members for Virginia Credit Union (VACU). Responsible for assisting Virginia Credit Union members and perspective members in obtaining first mortgage loans including FHA, USDA-RD, VA, and VHDA. Develop and maintain business relationships with VACU partners, builders and realtors.  Obtain and maintain all pertinent documents for processing. Responsible for application from initial receipt through loan approval/closing and ensuring that the application is handled in a timely manner.  Exemplify excellent member service.

JOB DUTIES AND RESPONSIBILITIES:

• Provide quality member service to meet the standards set by Mortgage Lending management and the Member Experience team.
• Interview members and perspective members for first mortgage loans including purchase and refinance transactions.  Assist members and perspective members with understanding the homeownership process or other related mortgage products, including conventional and government lending programs.  Present mortgage options that balance leverage and home affordability.
• Consistently communicates with members their application status, (approval, denial, additional documentation, etc.), and current interest rates.  Responsible for ensuring interest rates are locked in conformity with VACU policies.
• Conducts preliminary underwriting reviews to assess secondary market standards (where applicable) or VACU guidelines.  Submit complete applications to underwriting using computer technology.
• Assist in obtaining information for timely processing of all mortgage loans.  Verify supporting documentation including, but not limited to, employment history, deposit information and other documentation related to the application. 
• Communicate with mortgage lending management about file status and issues/concerns with a particular loan.
• Promotes VACU mortgage products and realty services via VACU finance seminars and cross promote other VACU financial services options such as consumer lending, investment services, property and casualty insurance, title and settlement services.
• Assist in the development of marketing strategies to deepen mortgage relationships and opportunities with members, perspective members, VACU partners, builders and realtors. 
• Maintain excellent working relationships with Sales, Processing, Underwriting, and
• Closing team members.
• Receive full documentation on all loan products (purchase and refinance) specializing in conventional and government (FHA, VA, USDA Rural Development) mortgages.
• Review, calculate and prepare loan documentation necessary to prepare the loan for underwriting. (i.e. income documents, bank statements, credit reports, employment history, underwriting reports, reserves, cash to close and federal government exclusionary lists).
• Maintain an excellent understanding of investor and Virginia Credit Union (VACU) requirements for a variety of loan products including conventional (traditional and non-traditional) and government lending.
• Maintain an understanding of state specific loan and closing transactions to insure that loans close on time.
• For converted pre-qualified loans, prepare files for submission to underwriting and closing to ensure that the application meets secondary market standards or VACU guidelines.
• Update mortgage loan origination system on a timely basis.
• Assist with the preparation and scheduling of residential loan closings.
• Comply with Regulations B, C, X and Z regarding the completion, preparation, issuance and delivery of required disclosures including, but not limited to, the Good Faith Estimate, Truth in Lending, Potential Transfer of Servicing and Adverse Action forms. Also included are compliance with FACT and FDPA (Flood).
• Insure data integrity and accuracy of all loans as measured by the number and severity of audit exceptions reported monthly by external and internal audit teams.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Assist with testing the mortgage loan origination system new product and program releases and updates/upgrades as needed.
• Assist management to investigate audit exceptions and formulate responses.
• Assists Post Closing in obtaining outstanding documentation for all closed mortgage loans
• Contributes towards team and departmental goals
• Other duties may be required and assigned.

PREREQUISITES FOR POSITION:

Education:

• High School Graduate; College graduate preferred, but not required.

Work Experience

• Significant conventional and government loan experience required.    
• Excellent knowledge of mortgage documentation as well as federal, state, and local real estate regulations required.   
• Prior experience building Builder/ Realtor relationships and marketing mortgage products preferred.  
• Retail and Branch banking experience preferred.  
• Proficient experience using Encompass preferred.

Desirable Traits

• Excellent oral and written communication skills.  
• Strong customer service and sales ability as demonstrated by monthly sales volume of $1mm of funded loans per month.  
• Strong problem solving and organizational skills.  
• Ability to analyze financial information.   
• Must be a team player.  
• Proficiency with Microsoft Office applications (including Word, Excel, and Outlook).
• Ability to learn and effectively use mortgage lending, customer relationship management (CRM), and other business software systems.

Comments

• Overtime and/or Saturday hours may be required

NMLS

• Must maintain  active registration  with the Nationwide Mortgage Licensing System and Registry (NMLS)

PHYSICAL REQUIREMENTS:

• This job requires the ability to sit for long periods of time.
• This job requires infrequent lifting or carrying of objects up to 10 pounds.