Mortgage Loan Processor

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country.

Are you detail-oriented and organized, with a strong understanding of the mortgage loan process?

Do you thrive in a fast-paced environment where accuracy, communication, and keeping deadlines on track are key? As a Mortgage Loan Processor, you'll manage documentation, verify loan information, coordinate with borrowers and lending partners, and help move mortgage loans smoothly from application through closing. Your work will play an important role in keeping each loan on track and ensuring a smooth transition from application to closing.

The Opportunity: We're looking for a full-time Mortgage Loan Processor to join our team in Michigan.

What You'll Do:

• Process residential mortgage loans (Conventional, Purchase, Refinance, and Government) consistent with all company policies and procedures as well as all regulatory requirements.
• Obtain and review required loan documentation and submit complete loan packages to underwriting for approval.
• Monitor and ensure closing dates and company deadlines are met within key performance indicators (KPIs).
• Communicate timely with loan officers, buyers, sellers, title companies, builders, and agents via phone, email, and text to keep all parties updated.
• Actively participate in ongoing efforts to continually improve member service.
• Handle escalated problems and issues requiring knowledge of residential mortgage loan processing.
• Obtain and verify that all underwriting conditions have been received and cleared by the underwriter and prepare file for submission to closing team.
• Obtain, validate, and track third-party services such as appraisals, title work, and verifications.
• Stay updated on changes in policies and procedures, standards and regulations applicable to company and mortgage industry.
• Understand and apply local, state, and federal regulations related to processing mortgage loans.
• Update loan status in the system and ensure timely progression through the pipeline, to close loans within defined service level agreements.
• Support new product rollouts by adapting processing workflows as needed.

What You'll Need:

• High school diploma or equivalent.
• Minimum 2 years of experience in mortgage loan processing or related field.
• Strong understanding of mortgage products, including conventional, FHA, VA, and state-supported loans.
• Familiarity with loan origination systems (LOS) and document management platforms.
• Experience with Michigan and Florida housing programs or government-backed loan products, preferred.
• Knowledge of compliance and regulatory requirements (TRID, RESPA, HMDA), preferred.
• Proficient in Microsoft 365.
• Demonstrated analytical and problem-solving skills.
• Able to initiate and embrace change.
• Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
• Occasional overtime may be required during peak periods.

What We Offer:

• Potential for a hybrid work schedule
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Employee bonus program
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short & long term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Employee referral payouts for recruiting your friends and family
• Paid lunch time
• Tuition reimbursement / Education assistance
• Ongoing training opportunities
• Leadership development program
• Paid time off
• Paid holidays (13 per year)
• Flexible scheduling for students

Equal Opportunity Employer / Disabled / Veterans