Mortgage Loan Processor

Mortgage Loan Processor

Salary

$60,000.00 - $68,000.00 Annually

Location

Ed Ball Building - 214 N. Hogan Street, Jacksonville, FL

Job Type

Civil Service

Job Number

2026-07297

Department

NEIGHBORHOODS

Opening Date

09/15/2026

Closing Date

9/22/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Neighborhoods Department is actively seeking a Mortgage Loan Processor.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments. This position reports to the Affordable Housing Assistant Administrator and is responsible for analyzing income information to include financial statements and verifications of employment.

This is professional work in the preparation, review and coordination of legal documents pertaining to contracts and loans managed by the City in compliance with all federal, state, and local grant requirements. Work requires knowledge of financial principles, underwriting procedures, and federal, state, and local housing program regulations, which may be gained through a degree-granting program or equivalent training and practical experience. Contacts with others require skill in understanding and influencing people, which is important in resolving work-related problems. The work involves differing situations and requires the use of reasoning to formulate recommendations. Work is performed primarily in an office environment; however, field visits may also be required. Operates a motor vehicle, standard office equipment such as personal computer and copier. Physical demands are minimal but may occasionally require lifting and moving light objects. Work is performed under limited supervision wherein assignments are subject to established procedures, practices, precedents, methods, techniques, or well-defined policies. The worker determines priorities, then plans and organizes the work. Completed assignments are reviewed for compliance.

Examples of Work

• Collects, reviews, and analyzes documents necessary for the preparation of contracts, contract amendments, and loan transactional documents.
• Drafts, reviews, and revises legal and professional documents and coordinates contract execution; assists with closing as appropriate by preparing and delivering necessary documents and contracts.
• Gathers, organizes, and summarizes information relevant to legal issues.
• Works closely with legal counsel throughout the contract development and execution process.
• Acts as the liaison between the Division and the Office of General Counsel
• Tracks, monitors, and reports on active legal items including, but not limited to, legal requests, contracts and amendments, mortgage-related documents, foreclosures, bankruptcies, and litigation.
• Works closely with program staff to ensure that all appropriate regulatory requirements are included in the contract.
• Sets up and maintains files in an orderly and consistent fashion.
• Recognizes and resolves legal issues that may arise during the contract and lending processes, including issues that may have occurred during origination or post- closing of the loan and documents related to loan default.
• Maintains current understanding of the policies and procedures of Housing and Community Development Division (HCDD) and all programs administered through the Department.
• Operates standard office equipment such as personal computer using word, spreadsheet, database and other related software and copier.
• Demonstrates proficiency in the City of Jacksonville's competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of paralegal practices and procedures.
• Knowledge of legal principles, practices, and concepts, including legal terminology at a level normally acquired through formal legal training and associated experience.
• Knowledge of federal, state, and local housing program rules, regulations, policies, and procedures.
• Ability to develop and draft an array of legal documents, contracts, and other transactional documents.
• Exceptional ability to organize and prioritize numerous tasks and complete them within limited time periods.
• Ability to effectively communicate and interact with various departments and divisions within the city as well as outside the city possessing excellent verbal and written communication skills.
• Ability to operate standard office equipment such as a personal computer using word, spreadsheet, database, and other related software and copier.

Open Requirements/Supplemental Information

OPEN REQUIREMENTS:

• Four (4) years of education and/or experience in paralegal work,
• Which includes at least two (2) years in a transactional environment.

OTHER REQUIREMENTS:

• The probationary period for this class is six months.

LICENSING/CERTIFICATION/REGISTRATION:

• Must possess and maintain a valid driver's license during employment in this class.
• Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers.To ensure you receive email notifications, be suretomake "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference.

If a candidate believes he or she was not afforded the veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

03

The budgeted annual salary for this position is $60,000.00 - $68,000.00 . This is not negotiable. If selected, would you be willing to accept this position at this salary? (Civil Service positions have a 5% increase after successfully completing probation.)

• Yes
• No

04

This position is located in an office and is not a remote position.

• I have read and understand the above statement.

05

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

06

Do you possess four (4) years of education and/or experience in paralegal work?

• Yes
• No

07

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

08

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

09

If you answered "yes" to question #6, do you also have at least two (2) years in a transactional environment?

• Yes
• No

10

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

11

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

12

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Drivers License
• GA Class A Commercial Drivers License (CDL)
• GA Class B Commercial Drivers License (CDL)
• GA Class C Commercial Drivers License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Drivers License.

13

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Device
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

14

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

15

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

16

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

17

I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my drivers license.
• No, I do not wish to give consent to the City of Jacksonville to check my drivers license.
• I do not possess a valid drivers license.

18

Provide your full Drivers License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver's license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

19

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you dont live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at http://www.coj.net/departments/employee-services/veterans-preference

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.
• No, I am not claiming veterans preference and this does not apply to me.

20

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer City of Jacksonville

Address 117 W. Duval St.

Suite 100

Jacksonville, Florida, 32202

Website http://www.coj.net/departments/employee-services.aspx