Administrative Skills, Analysis Skills, Banking Services, Billing, Business Growth, Commission Spend, Communication Skills, Consumer Loans, Customer Support/Service, Data Quality, Detail Oriented, Editing, Escrow, Escrow Services, General Ledger Accounting, Government Funding, Insurance, Insurance Documentation, Loan Closing, Loan Funding, Loan Operations, Loan Payoffs, Loan Portfolio, Loan Processing, Microsoft Office, Mortgage, Mortgage Insurance, Mortgage Lending, Mortgage Servicing, Multitasking, Organizational Skills, Payment Processing, Problem Solving Skills, Reconciliation, Secondary Markets, Spreadsheets, Standard Operating Procedures (SOP), Systems Administration/Management, Time Management, Transaction Processing/Management, Underwriting
At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.
ESSENTIAL FUNCTIONS:
We are seeking a detail-oriented and organized Mortgage Loan Servicer to support the administration and maintenance of the mortgage loan portfolio. This position is responsible for ensuring mortgage payments are posted accurately and timely, escrow accounts are maintained and disbursed correctly, and secondary market loan transfers are processed efficiently. The role also oversees loan tracking and reporting, maintains departmental procedures, and provides exceptional support to both internal and external customers.
- Balance and reconcile transactions throughout the workday, including posting mortgage and principal-only payments, processing advances, balancing general ledger accounts, and reconciling DDA accounts.
- Review and complete daily, weekly, and monthly reports to ensure the accuracy and maintenance of the loan portfolio.
- Process and verify secondary market loan purchases and funding transactions.
- Respond to customer inquiries and verification requests for active and paid mortgage loans.
- Establish, maintain, and analyze escrow accounts, including disbursing escrow funds and resolving delinquent escrow issues.
- Manage escrow tax payments on a weekly basis and during peak tax cycles.
- Coordinate escrow insurance payments, including processing insurance documentation and distributing information to appropriate departments and branch locations.
- Prepare payoff quotes for mortgage and consumer loans and process loan payoff transactions.
- Reconcile and process appraisal invoices, miscellaneous underwriting expenses, and commission payments as needed.
- Submit HUD upfront Mortgage Insurance Premiums (MIP) and VA funding fees for government loan closings.
- Complete new loan boarding and system setup activities.
- Maintain mortgage loan tracking spreadsheets and ensure data accuracy.
- Update and maintain departmental Standard Operating Procedures (SOPs).
Additional Responsibilities:
- Provide backup support for Encompass file completion processes.
- Perform editing and maintenance of imaged mortgage loan portfolio files.
- Assist with annual record retention and document purge activities.
- Participate in special projects and other duties as assigned.
EDUCATION AND EXPERIENCE:
- Strong attention to detail and accuracy in a high-volume processing environment.
- Knowledge of mortgage servicing, escrow administration, and loan operations preferred.
- Ability to reconcile accounts, analyze discrepancies, and resolve issues efficiently.
- Proficiency with Microsoft Office applications, particularly Excel.
- Strong organizational, communication, and customer service skills.
- Ability to manage multiple priorities and meet deadlines while maintaining accuracy.
HOURS:
Regular business hours, Monday through Friday.
BENEFITS:
We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.
ABOUT SECURITY NATIONAL BANK:
Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.
Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.
LEARN MORE:
https://www.snbonline.com/about/employment-opportunities
LOCATION:
Sioux City, IA
Main Bank