Mortgage Loan Servicing Specialist

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Major Duties and Responsibilities:

• Uphold SmartBank Core Values and Core Purpose.
• Adhere to and embrace the SmartBank Way by Acting Smart, Looking Smart and Being Smart.

Mortgage Loan Boarding & Servicing

• Board new mortgage loans, modifications, and maintenance transactions into the bank's core servicing system.
• Post client payments, payoffs and online transactions (OTE) daily.
• Review posted transactions and daily loan activity to ensure accuracy.
• Reconcile and balance servicing-related general ledger accounts.
• Maintain daily servicing records and monitor loan maintenance activities.
• Prepare payoff quotes and process paid-in-full loan transactions

Loan File Management & Documentation

• Prepare loan files for imaging and maintain electronic and physical loan records.
• Maintain collateral files and track outstanding documentation.
• Coordinate loan document retention, archiving, and file security procedures.

Secondary Market & Post-Closing Support

• Serve as a primary support resource for loans sold into the secondary market.
• Record sold loan transactions in applicable systems.
• Register secondary market loans with MERS.
• Issue client servicing transfer notifications
• Coordinate with Mortgage Loan Post-Closing staff to facilitate timely investor delivery of loan documents.

Customer and Internal Support

• Research and resolve customer inquiries related to mortgage servicing activities.
• Handle credit bureau dispute investigations and corrections.
• Prepare and distribute borrower notices, including billing, maturity, rate change, delinquency, and other required communications.
• Provide support for department projects and special assignments.

Compliance & Risk Management

• Maintain confidentiality of customer and company information.
• Adhere to all SmartBank policies, procedures, and core values.
• Comply with all federal, state, local, investor, and agency regulations, including Bank Secrecy Act requirements.
• Participate in ongoing regulatory, servicing, and compliance training.
• Maintain a high level of quality, accuracy, and operational integrity.

Position Requirements and Qualifications

Education and Experience

• High school diploma or equivalent required.
• Three or more years of mortgage servicing, mortgage operations, loan administration, post-closing, or related banking experience preferred.
• Mortgage servicing or post-closing experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of mortgage servicing regulations and practices, including portfolio and secondary market loans, escrow administration, PMI, force-placed insurance, and investor reporting.
• Strong attention to detail with excellent organizational and documentation skills.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications, mortgage origination systems, servicing platforms, and related technology.
• Ability to handle confidential information appropriately.
• Demonstrated commitment to customer service and teamwork.
• Self-motivated with the ability to work independently while supporting team objectives.

Training Requirements

• Ongoing regulatory, compliance, investor, and mortgage servicing training as required. (WorkDay and KnowB4)

Work Conditions

• Ability to sit for extended periods of time.
• Frequent use of computers and office equipment requiring repetitive hand and finger movements.
• Ability to review and process detailed documentation with a high degree of accuracy.
• Ability to work under deadlines and manage fluctuating workloads.
• May be required to travel periodically for training, meetings, or branch support.
• Occasional overtime may be required to meet operational and investor deadlines.