Overview
Under the direction of the Loan Servicing Assistant Manager, the Mortgage Loan Servicing Specialist is responsible for performing multiple loan functions including residential and commercial loan servicing, investor reporting, UCC tracking, mortgage discharges, accurate accounting, loan boarding, and loan/system maintenance.
Key Responsibilities
• Effectively establish, maintain and perform all residential and commercial loan servicing functions such as loan payoff quotes & posting, payment research & application, and escrow analysis. Ability to review and verify loan modification requests to ensure compliance with investor servicing guidelines. Effectively executing discharges and managing UCCs. Mailing monthly statements and late notices.
• Load all residential and commercial loans onto the system and complete timely audits.
• Administer and track all aspects of collateral insurance for residential and commercial loans (i.e. hazard, fire, flood, life or disability insurance).
• Generate and reconcile reports ensuring payment of property taxes and investor reporting.
• Stay current with knowledge for tax delinquencies and maintain vendor relationships associated with tax reporting.
• Handle customer inquiries and provide timely resolutions to issues related to mortgage loan servicing.
• Ensure compliance with federal, state, and local regulations, as well as company policies and procedures.
Core Skill Competencies
• Communication: Clear and effective communication skills, both written and verbal.
• Attention to Detail: Ability to accurately process and maintain loan account records.
• Analytical Skills: Proficiency in analyzing loan accounts and identifying potential issues or discrepancies.
• Member Service: Commitment to providing exceptional service and support to members.
• Problem-Solving: Ability to identify and resolve issues related to mortgage loan servicing.
• Time Management: Effective organizational skills to manage multiple tasks and prioritize responsibilities.
Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with mortgage servicing software.
Physical Demands
• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting of office supplies, up to 15 pounds.
Qualifications
• Associate’s degree in accounting/finance or business, or equivalent lending and or servicing experience.
• Experience with general ledger with regards to lending preferred.
• Knowledge of residential, consumer and business loan documentation.
• Knowledge of all lending related regulations to ensure compliance with all functions noted above.
• Knowledge of FNMA Servicing requirement.
• Knowledge of vehicle title and UCC requirements and regulations.