Mortgage Manager, Post-Close Audit and Quality Control (Full Time, Hybrid)

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Job Type

Full-time

Description

We are seeking an experienced Mortgage Manager, Post-Close Audit & Quality Control to lead post-closing audit operations, quality assurance initiatives, client experience management, and continuous process improvement efforts. This role requires extensive expertise in Non-QM, DSCR, conventional, government, and jumbo lending programs, along with strong leadership skills and a commitment to maintaining the highest standards of loan quality and compliance.

This full-time hybrid position in Draper, Utah offers an opportunity to lead quality initiatives, improve client experience, and drive operational excellence within a growing mortgage organization.

Responsibilities:

Post-Close Audit & Quality Control

• Manage all post-close quality control and audit activities.
• Conduct and oversee forensic loan reviews to identify documentation, compliance, fraud, and underwriting deficiencies.
• Prepare audit findings and ensure timely resolution of deficiencies.

Non-QM & DSCR Expertise

• Serve as the subject matter expert for Non-QM and DSCR loan programs.
• Review complex loan structures, income calculations, asset utilization, bank statement programs, and DSCR transactions.
• Ensure adherence to investor-specific guidelines and requirements.
• Provide guidance and training to operations and underwriting teams.

Quality Trending & Process Improvement

• Analyze audit results to identify recurring defects, trends, and process gaps.
• Develop quality scorecards, reporting metrics, and performance dashboards.
• Lead root-cause analysis and corrective action initiatives.

Client Experience Management

• Manage client experience initiatives and resolve escalated post-closing concerns.
• Partner with internal teams to improve service levels and borrower satisfaction.
• Maintain strong relationships with clients, investors, correspondents, and business partners.
• Ensure timely communication and resolution of quality-related issues.

Requirements

• Minimum 10 years of direct mortgage underwriting experience.
• Extensive experience with Non-QM and DSCR lending programs.
• Strong background in post-close audits, forensic reviews, and quality control,
• Proven experience identifying quality trends and implementing corrective action plans.
• Previous management or team leadership experience preferred.
• Advanced knowledge of mortgage underwriting, investor guidelines, and regulatory compliance.
• Strong analytical, investigative, and problem-solving abilities.
• Excellent client relationship management and communication skills.
• Experience with mortgage LOS, quality control, and reporting systems.
• Ability to manage multiple priorities in a fast-paced environment.

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.