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Operations Support Jobs in Baltimore, MD

Mortgage Operations Specialist

Dominion Financial Services

Baltimore, MD

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Artificial Intelligence (AI), Banking Operations, Communication Skills, Continuous Improvement, Customer Experience, Customer Satisfaction, Detail Oriented, Documentation, Emerging Technology, File Management, Financial Services, Follow Through, Loan Closing, Loan Operations, Loan Processing, Loan Servicing, Loans, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Mortgage, Mortgage Lending, Operations, Organizational Skills, Post Closing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Productivity Management, Property Rentals, Real Estate, Regulatory Compliance, Risk Management, Salesforce.com, Team Player, Time Management, Writing Skills
LOCATION
Baltimore, MD
POSTED
2 days ago
Who We Are:
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Mortgage Operations Specialist to join our expanding Post-Closing Team and contribute to our mission of empowering real estate investors across the nation.

At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.

Our Company's Core Values:
  • Integrity
  • Accountable & Dependable
  • Team Centric
  • System & Process Oriented
  • Service Ethic
  • Organized Efficiency - Risk Management & Compliance

Your Impact:
  • Play a key role in ensuring loan files are completed with accuracy and efficiency, upholding compliance standards while enhancing client satisfaction
  • Help drive the seamless completion of transactions while safeguarding the integrity and reputation of DFS’s lending operations

In This Role You Will:
  • Track, review, and clear post-closing exceptions
  • Contact title companies, attorneys, and other external partners to obtain outstanding trailing documents
  • Maintain and log received trailing documents in Salesforce and save in All Loans File (ALF)
  • Save and organize documents within the company’s loan filing system
  • Prepare and record assignments of mortgage
  • Deliver loan packages and required documentation to custodians
  • Upload loan information and documentation for secondary-market buyers and warehouse lenders
  • Review files for completeness and compliance with internal and external requirements
  • Partner with the Loan Processing team to resolve documentation or compliance issues
  • Maintain clear and professional communication with internal teams and external partners
  • Identify opportunities to improve workflows, accuracy, and turnaround times
  • Use company-provided technology, including AI-assisted tools, to improve efficiency and communication

Requirements:
  • Two or more years of experience in mortgage operations, loan processing, closing, post-closing, title, loan servicing, banking operations, or a related field
  • Familiarity with mortgage and real estate documentation
  • Strong attention to detail and the ability to identify missing or inaccurate information
  • Excellent organizational and follow-up skills
  • Ability to manage multiple files, deadlines, and priorities
  • Professional written and verbal communication skills
  • Proficiency with Microsoft Office, particularly Outlook and Excel
  • Experience with Salesforce or another loan or customer management system is preferred
  • Willingness to learn new systems, processes, and AI-assisted tools
  • Dependable, team-oriented, and comfortable working in a structured, process-driven environment

AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Benefits:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Paid time off

While At Dominion You Will Enjoy
  • Company outings & social events 
  • Virtual events 
  • Professional development and AI training opportunities
  • Access to leading AI tools, including Claude
  • Companywide competitions and raffles 
  • Personal Financial Workshops
  • Orioles Season Tickets

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About the Company

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Dominion Financial Services

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