Mortgage Quality Assurance Analyst

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position is preferred to be located at 500 Broadway in Little Rock, Arkansas. Applicants located within the Arvest operational footprint (AR,OK,KS, MO) will also be considered during the interview process.

Position is Monday through Friday 8 am to 5 pm.

Additional Preferred Qualifications:

Experience in : Cross-Functional QA Review & Operational Support, High Initiative & Self-Directed Problem Solving, Developer & Project Liaison (Project & System Proficiency), Reporting Operations & Defect Trend Synthesis, QA Review Standards & Documentation Governance, Process Enhancement & Workflow Optimization

Summary:

SUMMARY: The Mortgage Quality Assurance Analyst is responsible for the design, development, and maintenance of the Quality Assurance (QA) database in order to meet the functional requirements of the department. The incumbent will collaborate with various members of mortgage production operations, mortgage servicing and quality assurance management to create necessary queries, exception reports, scorecards, trending and analysis reports. The Mortgage Quality Assurance Analyst will be responsible for helping to facilitate the quality assurance practices in support of Arvest Bank Mortgage Division and Central Mortgage Company (AMD/CMC).

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Design and develop a quality assurance database based upon a working knowledge of job functions and responsibilities that are performed in the mortgage loan production operations and mortgage servicing areas.
• Gain a thorough understanding of the quality assurance data to coordinate the creation of Access queries and reports that would best present the data in the most useful and informative format.
• Identify opportunities for system automation of certain functions to eliminate user error. Provide recommendations to management on methods for implementing more standardized and efficient processes in reviewing and measuring various department functions.
• Analyze the quarterly reporting for mortgage production and mortgage servicing; identifying trends, issues, etc.
• Complete and distribute data integrity reviews for mortgage servicing, call monitoring and production operations to help ensure quality and reliability standards are maintained.
• Ensure quality assurance database is maintained accurately by performing random reviews of the data integrity, utilizing processes, methods, metrics and software that ensure the quality and reliability meet department standards and goals.
• Consult with Mortgage Systems Division (MSD) to create system reports and tracking systems in order to increase efficiency within the department.
• Assist with the implementation and maintenance of policy and procedure changes as they relate to quality assurance database, reports, and other technology utilized in the quality assurance department.
• Assist Quality Assurance Specialists with questions, issues, etc. to ensure department policies and procedures are followed and serve as back-up to Mortgage Quality Assurance Review Specialists in performing necessary quality assurance reviews and reviewing quality assurance issues or disputes.
• Serve as a primary resource with regards to questions or issues with the quality assurance database, system reports, etc.
• Maintain positive working relationships with all departments in mortgage loan production operations and mortgage servicing and communicate effectively with all levels of associates and management.
• May create and edit the quality assurance MAX page for updates, trends, etc.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
• Promote professionalism at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Associate Degree or equivalent related experience required.
• 3 years of mortgage production operations, mortgage servicing or financially regulated (1 year of which should be quality assurance or quality control or equivalent) experience required.
• Advanced Microsoft Excel and Access skills required.
• Knowledge of Arvest policies and procedures preferred.
• Previous quality assurance experience preferred.
• Previous supervisory or team lead experience preferred.

OTHER SKILLS AND ABILITIES:

• Must possess excellent written and verbal communication skills when dealing with fellow associates, managers, and other bank personnel.

• Must be highly organized and detail oriented.

• Must be able to arrive at work on time, work on site and have regular work attendance

• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

• Must be able to provide cordial customer service regardless of customer personality, presence or communication style

• Must be able to perform several tasks at once

• Must be able to work in a stressful atmosphere

• Must be able to rotate job tasks

• Must be able to occasionally work overtime

• Must be able to greet others cordially

• Must be able to coordinate multiple and changing priorities

• Must be able to verbally communicate with all other associates

• Must be able to operate telephone, scanner, copier and FAX machines

• Must be able to move from department, division, or bank to department, division or bank to attend meetings

• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is mostly moderate.

Grade 13

Pay Range: $22.50 - $28.10 per hour