Mortgage Service Specialist

Job Summary: Mortgage Servicing Specialist supports the mortgage loan servicing functions. Ensures all documents are accurate and complete and monitors processes and makes recommendations for improvement.

Essential Functions and Responsibilities:

• Inputs the loans into the servicing system and verifies investor.
• Makes loan payment processing and maintains a daily reconciliation of payments received and payments applied and insure variances are reconciled.

• Monitors and balances escrow disbursement activity.
• Process end of day transactions as required.
• Process payments and payoffs including tax and insurance payments.
• Prepare loan payoff quotes for the retail staff.
• Assist with preparation of the HMDA report.
• Together with the rest of the team, contribute solutions to continuously and proactively improve the financial health of our mortgage borrowers and anticipate the propensity of borrower delinquency.
• Verify that loan balances reported by investors reconcile to servicing system.
• Monitor and follow up on missing collateral documentation.
• Assist with special projects as required.
• Routinely report servicing operations and key servicing metrics.
• All other duties as needed.
• This job description is subject to change at any time.