Mortgage Servicing Systems Manager

Utah Housing Corporation is accepting applications for the position of Mortgage Servicing Systems Manager.

This opportunity is part of the Mortgage Servicing Department and plays an important role in supporting the department's systems, reporting, data analytics, training, and operational efficiency. The Servicing Systems Manager provides professional technical systems and data analytics administration while independently coordinating system functions and applying sound judgment, initiative, and decision-making authority to resolve complex servicing system issues.

UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization.

The Servicing Systems Manager offers a pay range between $67,620 to $88,462 annually, based on education and experience, and is an exempt position. UHC offers a comprehensive benefits package that includes employer contributions to Utah Retirement Systems (URS), PEHP traditional health plans, and a high-deductible health plan with HSA contributions. Additional benefits include dental and vision coverage, flexible spending accounts, group term life and accident insurance, and retirement options including 401(k), 457, IRA, and Roth IRA plans. Employees also enjoy an onsite fitness center, 30 minutes of paid daily exercise, a convenient onsite market, flexible work hours, and limited remote work opportunities within a supportive, coaching-oriented environment.

Primary responsibilities include supporting and administering multi-user servicing systems, evaluating existing and proposed systems, recommending hardware and software solutions, and coordinating system installations, upgrades, maintenance, and security monitoring. The Servicing Systems Manager also directs System Analysts in troubleshooting hardware, software, connectivity, and system configuration issues while serving as a key resource for resolving complex servicing system challenges.

This position coordinates important operational activities including year-end processing, compliance-related system updates, loan purge activities, and training for Mortgage Servicing staff. The Servicing Systems Manager also creates, analyzes, and maintains reports used by UHC executives and department leadership, ensuring data integrity and supporting sound business decisions. Familiarity with data analytics, programming, Power BI, MS Access, and ICE Mortgage Technology Systems is required.

Qualified candidates should possess a bachelor's degree in Information Systems, Computer Science, or a related field. Eight years of related experience may be substituted for the degree requirement. Candidates should have five years of previous work experience in systems administration and/or software quality assurance, including software and hardware troubleshooting. Advanced knowledge of Microsoft Windows operating systems and Microsoft Office Suite is required, along with knowledge of MS SQL 2008, Monarch, intermediate AIP, and strong data and analytics comprehension.

The successful candidate will create and maintain technical documentation, policies, standards, processes, and procedures for the Mortgage Servicing Department while identifying opportunities to improve workflows, streamline operations, and enhance employee efficiency.