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Motor Vehicle Branch Office Manager / Bureau of Motor Vehicles / Anticipated Vacancy

State of Maine

Portland, Maine

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JOB DETAILS
SALARY
$54,579.20–$77,459.20
SKILLS
Administrative Skills, Analysis Skills, Coaching, Communication Skills, Community and Social Services, Continuous Improvement, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Follow Through, Identify Issues, Leadership, Maintain Compliance, Office Management, Operations, Operations Management, People Management, Problem Solving Skills, Regulations, Risk Analysis, Service Delivery, Team Lead/Manager, Team Player
LOCATION
Portland, Maine
POSTED
20 days ago
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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Department: Secretary of State /BMV

Division: Public Services
Location: Portland
Schedule: Monday - Friday
Grade: 24
Salary:$54,579.20 - $77,459.20 annually

Closing Date:July 16, 2026

Join Our Team at the Department of the Secretary of State:

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.

Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

About the Position:
The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Portland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A.

The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.

Leadership expectations include:
  • Making difficult decisions and addressing performance issues promptly
  • Holding staff accountable with fairness and respect
  • Demonstrating emotional intelligence and consistent follow-through
  • Maintaining a visible, engaged leadership presence
  • Coaching and developing both new and experienced staff

Within the first 6-12 months, the Manager is expected to:
  • Ensure smooth, compliant daily operations
  • Set and reinforce clear performance standards
  • Conduct regular staff meetings and one-on-ones
  • Support onboarding and training
  • Apply progressive discipline appropriately
  • Maintain accuracy, accountability, and a professional, customer-focused environment

This position requires strong, hands-on leadership and daily in-person supervision.

What We're Looking For:
  • Customer Service Leadership: Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
  • High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide.
  • Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
  • Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance.
  • Clear & Strategic Communication: Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public.
  • Problem-Solving & Risk Awareness: Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges.
  • Adaptability & Change Leadership: Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance.
  • Professional Leadership Presence: Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.

Key Competencies We Value:
  • People Leadership & Accountability: Lead, coach, and manage employees across varying levels of performance, including addressing c

About the Company

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State of Maine

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