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Department: Secretary of State /BMV
Division: Public Services
Location: Lewiston, Maine
Schedule: Monday - Friday
Grade: 24
Salary:$54,579.20 - $77,459.20 annually
Closing Date:April 28, 2026
Join Our Team at the Department of the Secretary of State:
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.
Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?
We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:
The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Lewiston branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A.
The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.
Leadership expectations include:- Making difficult decisions and addressing performance issues promptly
- Holding staff accountable with fairness and respect
- Demonstrating emotional intelligence and consistent follow-through
- Maintaining a visible, engaged leadership presence
- Coaching and developing both new and experienced staff
Within the first 6-12 months, the Manager is expected to:- Ensure smooth, compliant daily operations
- Set and reinforce clear performance standards
- Conduct regular staff meetings and one-on-ones
- Support onboarding and training
- Apply progressive discipline appropriately
- Maintain accuracy, accountability, and a professional, customer-focused environment
This position requires strong, hands-on leadership and daily in-person supervision.
What We're Looking For:- Customer Service Leadership: Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
- High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide.
- Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
- Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance.
- Clear & Strategic Communication: Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public.
- Problem-Solving & Risk Awareness: Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges.
- Adaptability & Change Leadership: Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance.
- Professional Leadership Presence: Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.
Key Competencies We Value:- People Leadership & Accountability: Lead, coach, and manage employees across varying levels of performance, including addr