Lakeland Harley-Davidson is actively searching for a motivated, enthusiastic individual with a passion for customer service and the motorcycle riding lifestyle to fill the position of Service Advisor.
Major Duties and Responsibilities:
1) Service Department Operations
- Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
- Diagnose problems accurately, and clearly describe them on the repair order.
- Estimate costs and completion times at point of sale. Clearly communicate them to customer.
- Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.
- Perform cashier functions, as needed.
- Make estimates for internal and wreck repairs.
- Open & close all customer paid and warranty repair orders.
- Follow procedures for quick & efficient handling of warranty items.
- Become familiar and efficient with all phases of the computer system required for service & parts management.
2) Customer Service
- Provide superior customer service to both internal and external customers.
- Greet customers in a courteous and friendly manner.
- Handle telephone transactions quickly, and courteously.
- Sell additional services by pointing out service specials or additional work needed.
- Handle customer complaints reasonably, showing empathy and a positive attitude.
Qualifications:
- Must have ability to get along with a broad customer base.
- Experience with Point-of Sale and Parts & Service management computer software or the ability to quickly learn due to general knowledge and experience with computers.
- Knowledge and experience with servicing of motorcycles and other products sold by the dealership is a plus. Demonstrated ability to quickly learn them if not.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Requirements:
Schedule:
- Monday to Friday
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Motorcycle License (Preferred)
Must be 18 years of age or older. Lakeland Harley Davidson is an equal opportunity employer and a drug free work environment.