Job Type: Full time/Part time
Shifts: Morning/Mid-Day/Evening
The Front Desk Attendant is responsible for delivering a world class customer service and sales experience to all guests. We believe in the courage, the heart, and the soul of a community. Individually we each bring a valued voice and necessary spirit; collectively we are a squadron of positivity, encouraging one another to higher tiered living. The Front Desk Attendant position has a strong focus on behaviors that lead to an outstanding guest experience, community engagement, and achievement of sales revenue goals.
Duties & Responsibilities
Guest & Member Experience
- Effectively engages with guests and members to deliver a world class experience each time they step into our facility.
- Ensures all new guests and members feel welcomed to be a part of the community.
- Aids in member retention activities in order to drive the guest experience.
- Gives friendly greeting to each guest and promptly attends to their needs.
- Provides a clean facility for guests and members to enjoy their workouts.
- Assists in class set up/tear down as needed.
- Executes daily operational activities including but not limited to cleaning, laundry, retail stocking etc.
Member Acquisition
- Understands and communicates program offerings to guests.
- Demonstrates the ability to inspire guests to take the next step in their fitness journey by becoming involved in a MOXI3 program.
Qualifications
- 1 Year of Customer Service experience
- Ability to work early mornings and late evenings.
- Must be available to work weekends
- Ability to communicate effectively on the phone.
- Able to work in a loud environment.
- Ability to lift and move pieces of fitness equipment