MRO Support Associate

Posting Details

Posting Details

Requisition Number S3165 Position Number 003364 Position Classification Title Support Services Associate Functional Title MRO Support Associate Position Type Staff University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

Facilities Operations has the responsibility of providing a wide range of services to the entire UNCG campus. Services include all aspects of corrective and preventive maintenance, operations, grounds maintenance, housekeeping, utility infrastructure maintenance and operations, business operations, safety, regulatory compliance, project management, and renovations. These duties are conducted for a campus consisting of over 100 buildings totaling 6 million gross square feet on over 275 acres.

Position Summary

The MRO Support Associate oversees and manages all Maintenance, Repair, and Operations (MRO) parts, supplies, and consumables, serving as the central hub for shipping and receiving activities that support Facilities Services operations. Maintains a real-time inventory control system using the TMA order management platform to ensure timely response to campus service needs. Responsibilities include inventory data entry, tracking product cost and location, and auditing inventory reports to reflect campus expenditures accurately. Provides logistical support for key Facilities Operations functions such as customer service, work order systems, uniform program administration, and Safety Data Sheet (SDS) compliance.

• 15% - Customer Service
• 15% - Contract Management
• 60% - Maintaining Inventory Operations
• 10% - Safety Compliance

This position is a mandatory position as defined in the Adverse Weather and Emergency Event Policy.

Minimum Qualifications

HIGH SCHOOL DIPLOMA OR EQUIVALENCY.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

• Name,
• Company Name,
• Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
• Email Address
• Contact Phone Number

Recruitment Range $42,344 - $47,327 Org #-Department Facility Services Housekeeping - 56408 Work Hours of Position 7:30 A.M - 4:30 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Administrative & Managerial Career Banded Title Support Services Associate Open Date 09/10/2026 Close Date 09/24/2026 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency

Key Responsibilities

____

Key Responsibility

Customer Service - Customer Relations Support

Essential Tasks

• Be a resource for marts, supplies, and consumable procurement in support of the Facilities Operations organization, completing their work.
• Work to minimize the time the FO organization spends quiring the materials needed to do their jobs.

Key Responsibility

Contract Management

Essential Tasks

• Maintain, develop, and reconcile Facilities Services financial records related to MRO stores.
• Audit all financial transactions recorded in departmental logs.
• Research and resolve financial discrepancies in a timely manner.
• Process purchasing transactions, including requisition, receiving, and payment.
• Review bills upon receipt for accuracy and reasonableness.
• Research and resolve past due amounts or billing errors.
• Log consumption and costs in appropriate vendor or departmental records.
• Prepare and facilitate timely payment to vendors.

Key Responsibility

Managing Inventory Operations - Leads initiatives to improve the effectiveness and efficiency of maintenance programs and processes.

Essential Tasks

• Assist with purchasing of inventory, including consumables, equipment parts, and supplies for both Maintenance and Housekeeping.
• Stock and maintain inventory of campus consumables, equipment parts, and supplies.
• Maintain the physical condition of all MRO Stores locations.
• Implement new storage scenarios as needed to optimize space and organization.
• Provide resources and training for accessing and inputting data into the electronic inventory management system.
• Assist with product evaluation and selection based on departmental needs and resources.
• Monitor and maintain accurate parts inventory levels.

Key Responsibility

Safety Compliance

Essential Tasks

• Maintain Safety Data Sheets (SDS) and booklets for campus use to ensure OSHA compliance.
• Ensure all chemical storage meets requirements of OSHA, OSHR, and OSFM.
• Conduct quarterly reviews of Facility Services MSDS books for accuracy and completeness.
• Review departmental root cause analyses to identify organizational failures and corrective actions.

Key Responsibility

Administrative Duties

Essential Tasks

• Ensure all inventory is properly maintained and distributed in coordination with Facilities Operations, Maintenance, Repair, and Custodial teams.
• Update TMA (or other CMMS systems) regularly to keep inventory metrics and stock levels accurate and current.

Competency

____

Competency Customer Service Competency Description

• Ability to inform customers of services available.
• Ability to respond to inquiries orally or by personal contact and written correspondence.
• Ability to assist customers and/or vendors to ensure delivery of quality product.
• Ability to provide input in establishing customer service standards.
• Ability to establish and maintain strong relationships with community, faculty, staff, students, and/or vendors.
• Ability to resolve customer and/or vendor problems.

Competency Level Advanced Competency Mathematics Competency Description

• Full knowledge of adding, subtracting, multiplying, and dividing.
• Full knowledge in receiving and disbursing cash and inventory/merchandise.
• Ability to resolve standard problems and consult with or make recommendations to supervisor for resolution of non-standard errors or problems.

Competency Level Advanced Competency Communication - Oral Competency Description

• Ability to lead by example in overcoming communication problems in the work area.
• Knowledge of the chain of communication, who to contact and when.
• Ability to communicate sufficient information to keep the supervisor informed.

Competency Level Advanced Competency Sales and Promotions Competency Description

• Full knowledge of sources of supply, market factors, products, and commodities being purchased.
• Ability to develop advertising and promotional plans.

Competency Level Advanced Competency Program Knowledge/Records Administration Competency Description

• Ability to perform a variety of broad functions within assigned area.
• Ability to apply a complete understanding of the information in order to extrapolate key data elements.
• Ability to utilize, reconcile and manipulate information for management reports.
• May require the ability to serve as lead worker.

Competency Level Advanced Competency Managing Work and Performance Competency Description

• May require the ability to plan and assign work, review performance, and provide suggestions and give instructions for improving work.
• Ability to oversee and train other staff.

Competency Level Advanced

ADA Checklist

ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - O, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - O, Reading - F, Writing - O, Eye-hand coordination - O, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Vision-Visual inspection - O, Vision-Measuring/Assembling at distance close to eye - O, Hearing - F, Talking - F, Standing - O, Sitting - C, Walking - O, Lifting-0-30 lbs. - O, Pushing/Pulling - O, Climbing-Stairs - O, Bending - O, Squatting - O, Reaching - O Work Environment Inside - C, Overtime - R

Applicant Documents

Required Documents

• Resume/CV
• List of References

Optional Documents

• Cover Letter

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Please indicate how you learned of the vacant position for which you are applying:

• UNCGjobsearch Website

• Greensboro News & Record

• Carolina Peacemaker

• Other Newspaper

• The Chronicle of Higher Education

• Inside Higher Ed

• Other Professional Journal

• NCWorks.gov

• UNC System Job Board

• Other Online Job Board

• Personal Networking

• Other

• • If you selected "Other", please provide the name of the resource here.

(Open Ended Question)

• • Will you now or in the future require visa sponsorship for employment at the University of North Carolina in Greensboro?

• Yes

• No

• • Are you eligible to work in the United States without sponsorship?

• yes

• no