MS Associate

Handle inbound calls and emails related to order status, deliveries, credits, and product inquiries

Accurately log and manage all interactions in an internal ticketing system, ensuring timely resolution and follow-up

Process orders efficiently and with attention to detail

Provide professional, courteous, and customer-focused service at all times

Identify issues and offer solutions to meet customer needs

Communicate clearly and effectively across all interactions

Maintain working knowledge of systems, products, and processes

Meet performance expectations for productivity, quality, and documentation

Assist with additional tasks or projects as needed

Previous call center or customer service experience preferred

Strong communication skills (verbal and written)

Ability to multitask and navigate multiple systems

Organized with strong time management skills

Professional and customer-focused attitude

Reliable and punctual

Team-oriented with attention to detail

Flexible schedule, including weekends as needed

3+ years of contact center experience preferred

Basic computer skills required; experience with ERP systems (e.g., SAP) a plus

Proficiency in Microsoft Office (Word, Excel)

Ability to sit and work at a computer for extended periods

Ability to use a computer and phone simultaneously