Below is the CRM Functional Consultant JD and request you to source profiles
Job Description:
Resource shall have good hands on experience on MS Dynamics CRM with below capabilities.
a €¢ conducting business User/Stakeholder workshops to elicit business requirements, understand the As Is process and based on
information gathered chart out the To be process
a €¢ Well versed with requirements gathering and analysis, preparing business requirement and functional specification documents,
test plan and test cases, UAT, end user training and coordination between onshore/ offshore teams and business users
a €¢ Resolve any conflict which might arise in understanding of what has been documented in all project related artefacts
a €¢ Coordinate with technology teams to plan out resourcing, deliverables and timelines
Experience between 5 to 8 years with good communication skills, client facing capabilities with learning attitude and coordination with offshore/Onshore and external teams.
Skills:
Primary Skill category
CRM : MSDCRM Configuration 2011, 2013, 2015, 2016
Secondary Skill category
Manufacturing, Banking, Insurance domains
A · Experience of 10 15 years in IT, including at least 6 8 years in functional roles
A · At least 4 5 years on MSCRM (Version 2011/ 2013/ MSCRM 2016 and Dynamics 365 versions) in the role of a Business Analyst/Functional Consultant
A · Should have executed at least two end to end projects in MSCRM, that include complex functionality, integrations with multiple systems and global user base.
A · Have demonstrable experience in requirements gathering, analysis, documentation, customer review and sign off
A · Extensive experience in conducting workshops, interacting with Senior Business users and IT Stakeholders
A · Should have experience working in Agile/iterative methodology
A · Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions
A · Work with QA team lead to prepare test scenarios and test cases
A · Conduct solution testing and assist with user acceptance testing
A · Enable preparation of training materials and work with customer side champions in conduct of end user training
A · Excellent communication and documentation skills