MS Dynamics Lead

Responsibilities

• The Technical Lead Microsoft Dynamics 365 & Data Integration is a senior technical leader responsible for designing, building, and governing end-to-end solutions at the intersection of Dynamics 365 and workplace and enterprise data platforms. This role combines deep knowledge of Dynamics 365 Sales & Service with robust expertise in Microsoft Fabric, data integration and event-driven architectures. You will own the technical design, integration strategy, and implementation quality for CRM and surrounding ecosystems-connecting upstream and downstream systems via MS Fabric, Supergraph, APIs, data pipelines, CDC real-time feeds, and event streaming platforms. This role is ideal for someone who is fluent in Dynamics, very robust in data and integration engineering, and who can operate with a product mindset, aligning technology decisions to clear business outcomes.
• Act as the technical authority for Dynamics 365 Sales & Service solutions and their integrations across the enterprise landscape.
• Own the end-to-end technical design & implementation of CRM capabilities and related data flows, from user experience through to analytics and downstream consumers.
• Translate business requirements into scalable, secure, and resilient technical designs, balancing out-of-the-box Dynamics capabilities with custom development and data solutions.
• Define, document, and enforce engineering standards, patterns, and best practices across Dynamics, integration, and data pipelines.
• Serve as the escalation point for complex technical issues, production incidents, and cross-system defects spanning CRM, APIs, and data platforms.
• Lead the design and implementation of Dynamics 365 Sales & Service features, including core entities (Leads, Opportunities, Accounts, Contacts, Cases, Queues, SLAs, Activities).
• Oversee and develop advanced JavaScript for form logic, validations, and user experience enhancements
• Design and implement server-side logic using plug-ins, custom workflow activities, and Custom Action APIs
• Build and govern Power Automate flows supporting sales processes, case management, and service automation
• Ensure data modeling, security, and access control in Dataverse align with enterprise standards and regulatory requirements.
• Lead the design and implementation of integrations between Dynamics 365 and up & downstream systems, using REST APIs, GraphQL, Supergraph, and Event driven patterns, ingesting data from various sources across AWS Data lake, S3, CDP and Enterprise databases.
• Create/oversee pipelines and transformations in Microsoft Fabric (ingestion, orchestration, data shaping).
• Ensure performance, reliability, and data quality across all integrations, including monitoring, alerting, and automated recovery where appropriate.
• Partner with data engineering and analytics teams to ensure Dynamics 365 data is curated and modeled for downstream consumption in semantic models, and BI tools.
• Collaborate with platform and solution architects on environment strategy, solution layering, and ALM for Dynamics and integration components.
• Champion secure-by-design and compliant-by-default practices, including data protection, access control, logging, and auditability.
• Contribute to and enforce governance standards for API usage, event topics, schema management, and data contracts.
• Collaborate closely with product owners, architects, and business stakeholders to prioritize work, clarify trade-offs, and ensure solutions are tied to measurable outcomes.
• Mentor and guide engineers. Provide clear technical direction to onshore/offshore teams and partner vendors, ensuring consistent implementation quality.
• Participate in and lead design reviews, code reviews, and technical forums, driving continuous improvement in engineering practices.
• Support testing, deployment, and production readiness activities, including non-functional testing (performance, resiliency, security).

Qualifications

• Dynamics 365 expertise and experience with large scale implementations in the industry is a must. Ability to think strategically and influence decisions without direct authority.
• 7 10+ years of experience in enterprise application development, with 3+ years focused on Microsoft Dynamics 365 CE / CRM (Sales and/or Customer Service) and 4+ years on data integrations and pipelines.
• Demonstrated experience leading complex Dynamics 365 solutions, including configuration and custom development.
• Experienced in CRM engineering: Dataverse data modeling/security, plug-ins, custom actions/APIs, JavaScript/C#.
• Robust experience in data integration & engineering is a must: REST, GraphQL, Supergraph, pipeline design, orchestration, error handling, observability. Data ingestion from AWS Data lake, S3, CDP, Enterprise DB. Proven experience with CDC, batch + real-time integration and event driven patterns.
• Experience with Microsoft Fabric is a big plus.
• Experience with Azure services used with Dynamics and data solutions.
• Robust DevOps practices and CI/CD for application, integration, and data workloads (GitHub, Azure DevOps).
• Experience enabling AI driven features in enterprise platforms, with robust grounding in data privacy and governance.
• An innovative mindset to leverage AI to accelerate engineering and product outcomes.
• Experience leading technical product delivery: setting direction/standards, reviewing designs/code, coaching engineers, collaboration with architects.
• Robust collaboration with product management and business stakeholders.
• Ability to balance out-of-the-box CRM capabilities with custom development decisions.
• Robust communication skills with the ability to explain technical tradeoffs to non-technical stakeholders.