MS Dynamics Solution Architect

Work Mode: Remote

Responsibilities:

• Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
• Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
• Translate business requirements into scalable functional and solution designs.
• Create solution blueprints, architecture diagrams, and implementation roadmaps.
• Provide architectural governance throughout the project lifecycle.
• Design and implement Dynamics 365 Sales processes including Lead Management, Opportunity Management, and Sales Forecasting.
• Develop customer engagement strategies using Dynamics 365 Marketing features like Customer Segmentation and Campaign Management.
• Architect solutions for Dynamics 365 Customer Service, including Case Management and Omnichannel Engagement.
• Drive adoption of Power Platform tools such as Power Apps and Power Automate.
• Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
• Design integrations using Azure Integration Services, Logic Apps, and APIs.
• Develop data migration and master data management strategies.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
• Minimum 12 years of overall IT experience.
• Minimum 7 years of Dynamics CRM/D365 CE implementation experience.
• Minimum 3 full lifecycle Dynamics 365 CRM implementations.
• Strong expertise in D365 Sales, D365 Marketing/Customer Insights - Journeys, and D365 Customer Service.
• Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.