MS Dynamics Support Analyst

Must Have Technical/Functional Skills

• Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues
• Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps

o Ability to develop plugins, JS, power automate flows

o Configure CRM components

o Ability to model in CRM Data based on requirements

o Integrations using Power Automate and Connectors, APIs - Previous experience on

Workflow tools esp. Power Automate or custom API development

• Worked with Microsoft, Third Party and Project teams on various support issues based on support SLAs
• Microsoft C# skills to develop CRM custom extensions/Plugins
• Worked in Solution deployments, ALM and CRM Solutions, Security design
• Troubleshooting & solution achiever for the application development issues with team collaboration
• Worked on Reports OOB, Dashboard and Power BI
• Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio
• Good Communication
• D365 Certification - PL 600/200 or AB 100
• Knowledge about Azure Components and AZ 900 certification is preferred.

Roles & Responsibilities

• Able to work in agile delivery model & stakeholder management.
• Create design by interacting with client stakeholders.
• Able to provide solutions to the CRM requirements in tight time schedule
• Conduct CRM solution approach workshops to the stakeholders
• Create High Level Technical design
• Manage CRM environments for testing, UAT and production.

Deployment Support of the CRM solution

Generic Managerial Skills, If any

• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $115,000 - $120,000 a year