Job Description
Microsoft Exchange Technical Lead
Location: Remote position
Ability to present and lead meetings, oversee and peer review technical staff.
Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.
- Track and report mailbox usage data on a regular basis using PowerShell scripting.
- Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
- Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
- Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
- Review and resolve security vulnerabilities as reported by the ISSO.
- Submit change requests for system changes and attend the Change Control Board meetings as needed
- Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
- Review application logs weekly to check for system anomalies and report them to management.
- Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
- Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
- Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
- Must be able to obtain Public Trust clearance
Nice to have:
- Hybrid environment experience
- MS220 – Troubleshooting Microsoft Exchange Online Certification - Microsoft 365 Certified: Exchange Online Support Engineer Specialty - Certifications | Microsoft Learn
Bachelor’s degree in Computer Science or equivalent
Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD)
Numbers & Facts
| Location | McLean, VA (Remote) |
| Industry | Computer Software |
| Company Size | 50 to 99 employees |
| Year Founded | 2009 |
| Website | https://discovertechnologies.com/ |
About Company
Located in the Washington, DC area, Discover Technologies offers a full range of IT consulting services and innovative enterprise search software solutions tailored to meet critical business challenges within both the public and private sectors.
Our company’s architects, developers and designers help business leaders by enabling their organizations to more effectively find and share enterprise content. We have been involved in maintaining, configuring, upgrading and integrating SharePoint and other enterprise application software into various environments since it was first launched in 2010.
When our experts are retained to face significant challenges, clients request to extend and increase the engagements due to the level of service delivered. With deep experience in industry leading collaborative technologies such as Microsoft’s SharePoint, Business Process Management systems and other various platforms, we have become extremely proficient in helping organizations by designing the right solution to support their business endeavors. After the design phase, we work with the client every step of the way toward effective implementation.
We are leaders in the accessibility/usability field when it comes to making SharePoint usable by workers who are blind or visually impaired. Our Discover Access for SharePoint™ solution truly makes a difference in the lives of knowledge workers who use it and become as productive as their sighted coworkers. We deliver all of the most important collaborative features of SharePoint, some of which are very difficult for workers who are blind to access in native SharePoint.
We provide operational efficiencies across your organization by making it easier to share, find and utilize enterprise data and resources regardless of where they reside.
Our company’s architects, developers and designers help business leaders by enabling their organizations to more effectively find and share enterprise content. We have been involved in maintaining, configuring, upgrading and integrating SharePoint and other enterprise application software into various environments since it was first launched in 2010.
When our experts are retained to face significant challenges, clients request to extend and increase the engagements due to the level of service delivered. With deep experience in industry leading collaborative technologies such as Microsoft’s SharePoint, Business Process Management systems and other various platforms, we have become extremely proficient in helping organizations by designing the right solution to support their business endeavors. After the design phase, we work with the client every step of the way toward effective implementation.
We are leaders in the accessibility/usability field when it comes to making SharePoint usable by workers who are blind or visually impaired. Our Discover Access for SharePoint™ solution truly makes a difference in the lives of knowledge workers who use it and become as productive as their sighted coworkers. We deliver all of the most important collaborative features of SharePoint, some of which are very difficult for workers who are blind to access in native SharePoint.
We provide operational efficiencies across your organization by making it easier to share, find and utilize enterprise data and resources regardless of where they reside.
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Board Meetingunmatched
- Change Controlunmatched
- Change Requests/Ordersunmatched
- Computer Scienceunmatched
- Computer Securityunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- EMC Application Developer (EMCApD)unmatched
- Identify Issuesunmatched
- Internet Applicationunmatched
- Leadershipunmatched
- Load Balancingunmatched
- Microsoft Active Directoryunmatched
- Microsoft Certificationsunmatched
- Microsoft Exchange Serverunmatched
- Microsoft Exchange Server Administrationunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- On Callunmatched
- Online Customer Supportunmatched
- Operations Processesunmatched
- Performance Reviewsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Proxy Serverunmatched
- SMTP (Simple Mail Transfer Protocol)unmatched
- SQL (Structured Query Language)unmatched
- Security Patchesunmatched
- Service Level Agreement (SLA)unmatched
- Software Patchesunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Administration/Managementunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- VMWare ESX/ESXiunmatched
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