MSB District Manager

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, establishing friendships and making a difference in our communities.

POSITION SUMMARY:

The MSB District Manager is the person in charge of the profitability, supervision of the MSB Sales Associates, and ensuring that all Compliance regulations and operation procedures and policies are enforced in the assigned District. The District Manager main responsibility is to guarantee the flawless execution of the core processes of financial services, this includes a) Ensuring we have a customer centric and efficient sales team, b) Ensuring team members are following the training manuals and SOP's for the department core processes, c) Ensuring team members have been properly trained and are maintaining their required AML & BSA certifications up to date, d) Addressing performance issues, e) Supporting the roll out of new programs or products, f) Managing and constantly improving the profitability of their district P&L. She/he is to continually grow the team's capacity for efficiency, effectiveness and service, and meet the company's succession needs; is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

Operational Excellence

• Proven track of providing excellent results, shows persistence and perseverance. Proactive qualities and self-directed actions.
• Dedicated to meeting expectations of internal and external customers. Demonstrate care and compassion for people; shown empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people; is approachable.
• Ensures locations are in full compliance with Company, Federal, State, local regulatory safety, labor, workers compensation and health requirements. Compliance of the Bank Secrecy Act.
• Ensures all Sales Associates are enforcing the AML Compliance Manual and Procedures.
• Manages the training schedule and coordinates the execution of the plan.
• Provides feedback to Support Center about challenges locations are facing and need help. Ensures locations maintain working area and equipment in optimal conditions, monitors maintenance and repairs.

Team Member Development

• Coaches and motivates the Sales Associates to inspire top performance and exceptional customer service.
• Cultivates a culture of high performance and accountability. Sets clear performance expectations for her/his team and, follows-up with timely performance evaluations and development plans.
• Embraces positive employee relations through consistent and fair application of company policies and leadership values.
• Maintains a positive work environment and ensures fair and consistent treatment of all team members.
• Recruits, trains and develops the best sales associates.

Leadership & Management Skills

• Motivates, inspires and creates engagement with the Sales Associates. Exemplifies the desired culture and values of the organization (high ethics, integrity, trust, respect, loyalty and humility).
• Manage stress and remains cool under pressure. Effectively copes with change and leads company's new programs across the Financial Services organization. Assertive when dealing with conflict and maintains responsibility for outcomes.
• Able to manage a large group of sales associates based in different locations. Ability to speak in front of a large audience and, conduct a training class.
• Ensure an effective communication between the Support Center and locations teams.
• Capable of mediating between the interests of Support Center areas and locations, and of making recommendations to effectively resolve issues, by using sound judgement that is consistent with company standards, practices and policies.

Financial Results

• Responsible for District P&L.
• Development and implementing of marketing campaigns to increase revenue for stores under the district.
• Analyzes financial data in her/his area of responsibility to determine areas of opportunity and develop plans to resolve performance gaps.
• Monitors operational standards to guarantee locations are executing department core programs. Addresses and supports underperforming locations.
• Ensures compliance with all local, state and federal laws while upholding company values, customer service philosophy, etc.

SKILLS AND QUALIFICATIONS:

• Bachelor's Degree preferred or equivalent industry education and/or experience.
• Demonstrated leadership ability with 5+ years of experience in a customer-facing sales setting.
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.

PHYSCIAL DEMANDS AND WORK CONDITIONS:

The physical demands and work conditions below representative those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay Scale $70,304-$80

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.